FTTC disconnects, crackly line and lower speed
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FTTC disconnects, crackly line and lower speed
20-05-2014 5:44 PM
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I had my FTTC service activated on the 16th with a sync speed of 67/18. I mentioned to the engineer at the time that my line was noisy but he said the self test was fine and I agreed that if the speed was good then maybe it was an issue with my cordless phone or just not affecting the broadband. Since then I have noticed multiple disconnects on the router and my speed has decreased to 20/10. Also if I call up 17070 I can see the DSL light on the openreach modem go out - essentially when I am on the phone my broadband will disconnect.
I have a ticket open at #85840351 but I thought I might get more useful help than an automated response on here.
Thanks,
Mark
Re: FTTC disconnects, crackly line and lower speed
20-05-2014 6:07 PM
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If yes the engineer fitted the new faceplate, do you have another phone[corded ideally] to test with plugged into the master socket?
If after all that the noise is still there, then you got a useless engineer, report a phone line fault to who ever provides your phone line.
Re: FTTC disconnects, crackly line and lower speed
20-05-2014 6:16 PM
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Re: FTTC disconnects, crackly line and lower speed
20-05-2014 6:23 PM
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Also my phone provider is Plusnet so it's all in their hands.
Re: FTTC disconnects, crackly line and lower speed
20-05-2014 6:57 PM
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That is really good news... no Ping-Pong between voice and broadband providers for you.
Have you go a friend you could borrow a phone from?
What happens when you get an inbound call - does it cause the BB to drop? If it does, that could be a duff filter or a line fault, which ties in with your noise.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: FTTC disconnects, crackly line and lower speed
20-05-2014 10:46 PM
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Re: FTTC disconnects, crackly line and lower speed
21-05-2014 10:04 AM
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For us to progress the issue, would you be able to reply back to Ticket: 85840351?
Re: FTTC disconnects, crackly line and lower speed
21-05-2014 11:41 AM
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https://drive.google.com/file/d/0B_KPrw-cnRY4U0tvaE52aGVENmM/edit?usp=sharing
Re: FTTC disconnects, crackly line and lower speed
21-05-2014 11:47 AM
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Re: FTTC disconnects, crackly line and lower speed
21-05-2014 11:52 AM
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Re: FTTC disconnects, crackly line and lower speed
21-05-2014 12:10 PM
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Re: FTTC disconnects, crackly line and lower speed
21-05-2014 12:15 PM
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Re: FTTC disconnects, crackly line and lower speed
21-05-2014 12:22 PM
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Thanks
Re: FTTC disconnects, crackly line and lower speed
22-05-2014 10:11 AM
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There could be a multitude of things they might do. They'll attach stuff to your line - Hawk box / test head / own hand set / tone generator - to aid diagnostics.
Ask what fault they've found, if they say none, ask if a fault might be detectable if the line is tested from the cabinet.
I have seen situations where no fault can be found with the pair quality test equipment when tested from the nte5 box. "If there is a fault this baby will find it, if it says there is no fault, there is no fault." On that and a subsequent occasion the Eclipse Exit Test (automated test from the exchange initiated by engineer's mobile phone and reports back to the mobile) reported a loop fault, which was dismissed as a test head issue.
Third engineer said that was not right, tested the line from the cabinet and found the fault.
Make sure you get a clean eclipse test before the engineer leaves.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: FTTC disconnects, crackly line and lower speed
22-05-2014 10:21 AM
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