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FTTC Slowing Down Below Estimate

smiler1
Grafter
Posts: 41
Registered: 13-03-2013

FTTC Slowing Down Below Estimate

My fibre broadband is slowing down, it was above estimate when first connected (6/5/14) at 65mb, then was pretty stable at 48 mb, Hover since approx thusday evening it is getting gradually slower, now down to 37mb.could anyone suggest why.
Unable to get any stats from the routers.[Moderator's note by Dick(Strat) All caps title edited as per forum rule.
35 REPLIES
Terranova667
Pro
Posts: 1,277
Thanks: 70
Fixes: 3
Registered: 19-02-2014

Re: FTTC Slowing Down Below Estimate

With fibre the modem has them and BTO lock them down, you have to ask what they have to hide in doing that, any way do this BTW test and pick further diagnostics then post the results here and someone from the DTC should pick it up tomorrow.
http://speedtest.btwholesale.com/ ;  
smiler1
Grafter
Posts: 41
Registered: 13-03-2013

Re: FTTC Slowing Down Below Estimate

Here are my test results as from your link terranova667, you will notice my speed is even slower now !!!
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: FTTC Slowing Down Below Estimate

Hi smiler1,
From looking at your screenshot, it looks as though you're running the Speed Test via Wireless. What results do you get with an Ethernet Cable connected?
Chris Pettitt
Cloud Environments Engineer
smiler1
Grafter
Posts: 41
Registered: 13-03-2013

Re: FTTC Slowing Down Below Estimate

JI Chris, here are my Ethernet results.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: FTTC Slowing Down Below Estimate

Thanks for doing that. Those results make sense when you look at your IP Profile, but as you say, your speeds are lower than what they should be.
Would you be able to raise a fault at http://faults.plus.net and we'll get this looked into for you?
Chris Pettitt
Cloud Environments Engineer
smiler1
Grafter
Posts: 41
Registered: 13-03-2013

Re: FTTC Slowing Down Below Estimate

Hi Chris, thanks for your input, I have raised a fault ticket.
I hope we can improve the situation.
                                cheers...
smiler1
Grafter
Posts: 41
Registered: 13-03-2013

Re: FTTC Slowing Down Below Estimate

Hi Chris, My broadband was fine for half a day at 42mb down,howver it is back down again now. The email from BTO this morning stated line checked out with no faults!!
I have enclosed latest speedtest  results
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: FTTC Slowing Down Below Estimate

You've mentioned on your Fault Ticket that you have noise on your telephone line, is this correct?
Chris Pettitt
Cloud Environments Engineer
smiler1
Grafter
Posts: 41
Registered: 13-03-2013

Re: FTTC Slowing Down Below Estimate

Hi Chris, shortly after speed test when generating fault ticket, (checked phone line as requested in fault report) line was noisey (crackling and light background hiss). this was at around midnight yesterday.
However line is clear now 12.30am(noon)?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: FTTC Slowing Down Below Estimate

Hi,
It could be an intermittent issue. From memory, does this happen at a particular time?
Chris Pettitt
Cloud Environments Engineer
smiler1
Grafter
Posts: 41
Registered: 13-03-2013

Re: FTTC Slowing Down Below Estimate

No Chris I can't tie it down to any pattern at the moment.!
smiler1
Grafter
Posts: 41
Registered: 13-03-2013

Re: FTTC Slowing Down Below Estimate

Hi Chris, there is only one thing that may be the reason,(last Thursday we had a severe electrical thunderstorm and rain like stair rods, the lighting struck real close it knocked all power off to the house for a few minutes), all problems have appeared since.?!?
smiler1
Grafter
Posts: 41
Registered: 13-03-2013

Re: FTTC Slowing Down Below Estimate

One thing that puzzle me!, is according to the latest speed tests, my download speed has dropped, however the upload has increased slightly. Ie: upload 7mb upload download 33mb.?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: FTTC Slowing Down Below Estimate

That makes sense. If your connection has dropped a few times or if the thunderstorms caused drop outs for whatever reason on the network, that might have caused DLM to apply the High Interleaving level and lower sync.
I've moved your Fault Ticket to our Faults Team so that they can take a look at the speed side of things. I'd expect an update within the next 48-72 hours.
Chris Pettitt
Cloud Environments Engineer