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FTTC Slowdown

oliverheard
Dabbler
Posts: 20
Thanks: 1
Registered: ‎22-05-2014

FTTC Slowdown

Hi All,
After an initial problem that caused my speed to massively drop i've had smooth running for a number of months however at some point over the past week i've lost about 20mb in sync speed. 
Its gone from being 73mb sync speed to 52.  It had run 73 consistently for quite a while.
Anybody got any ideas as to the cause? The wholesale speed test is showing my IP profile has changed too.  There has been no equipment changes or wiring changes, and as far as I am aware the openreach modem hasn't been powered off.
Is this the dreaded DLM? how can I lose 20mb inside a week?!.  Cry
Download speedachieved during the test was - 50.75 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-52.27 Mbps .
Additional Information:
IP Profile for your line is - 52.27 Mbps
Upload speed achieved during the test was - 14.69Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
6 REPLIES
oliverheard
Dabbler
Posts: 20
Thanks: 1
Registered: ‎22-05-2014

Re: FTTC Slowdown

I just want to give this a post weekend bump to make sure its DLM rather than a line problem.  Undecided
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: FTTC Slowdown

Hi oliverheard,
I've just taken a look over your line and I've detected an issue on your line. Can you please raise a fault at http://faults.plus.net?
Chris Pettitt
Cloud Environments Engineer
oliverheard
Dabbler
Posts: 20
Thanks: 1
Registered: ‎22-05-2014

Re: FTTC Slowdown

Sad
i'll get one raised this evening
oliverheard
Dabbler
Posts: 20
Thanks: 1
Registered: ‎22-05-2014

Re: FTTC Slowdown

Hi Chris,
Any chance you could explain what they are finding with my line? 
I can see things are happening on the ticket #88944088 but I don't really understand the results  Crazy
Thank you in advance!

oliverheard
Dabbler
Posts: 20
Thanks: 1
Registered: ‎22-05-2014

Re: FTTC Slowdown

Cancel that, they added more at 7:40pm, wasn't expecting that!
The line has gone back to 67mb  Grin any idea of the cause? The ticked didn't really say much about what was found.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: FTTC Slowdown

Oh good! Smiley
It looks as though a burst of errors forced DLM to reduce your speeds temporarily but the speeds have returned. Dan updated all the relevant Speed Profiles which brought everything back up to speed.
Chris Pettitt
Cloud Environments Engineer