cancel
Showing results for 
Search instead for 
Did you mean: 

FTTC SPEED suddenly halved

comicbbokguy
Grafter
Posts: 30
Registered: ‎31-05-2013

FTTC SPEED suddenly halved

I don't know what has happened but my fftc has suddenly halved in the last couple of days Cry
This is from the email I received on the 29/05 after 14 days service:
Quote
Current line speed: 78Mbps

And here is BT Checker with diagnostics today.
Download:
Quote
Download speed achieved during the test was - 40.17 Mbps
For your connection, the acceptable range of speeds is 16 Mbps-42.59 Mbps .
Additional Information:
IP Profile for your line is - 42.59 Mbps

Upload:
Quote
Upload speed achieved during the test was - 13.17Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps


Unfortunately as the router is locked down I can't give you any more stats,but  is there any advice.
9 REPLIES
comicbbokguy
Grafter
Posts: 30
Registered: ‎31-05-2013

Re: FTTC SPEED suddenly halved

Just rebooted the routers, as I noticed by f8lure graph my fftc had reset around midnight last night.
Sitll no joy, still the same slower speed Sad
Quote
Download speedachieved during the test was - 40.33 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-42.59 Mbps .
Additional Information:
IP Profile for your line is - 42.59 Mbps

Upload speed achieved during the test was - 13.26Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

I'm assuming the ip profile could be reset, as i'm assuming this is the problem?
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: FTTC SPEED suddenly halved

Hi there,
I've just been performing some diagnostic checks and whilst there isn't an obvious profile problem the test show a potential fault so I'd urge you to raise that with us ASAP:
http://faults.plus.net
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
comicbbokguy
Grafter
Posts: 30
Registered: ‎31-05-2013

Re: FTTC SPEED suddenly halved

Thanks Adam, I have just reported the fault/problem? via the link provided. ticket:#70875003
WonderWabbit
Grafter
Posts: 66
Registered: ‎23-05-2013

Re: FTTC SPEED suddenly halved

I concur
I've been having such half speed issues for over a fortnight
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: FTTC SPEED suddenly halved

Hi WonderWabbit,
You might not be aware but your connection seems to have been dropping a lot. As that can have negative effects on speeds I'd urge you to raise a fault too if that issue continues: http://faults.plus.net
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13715455772129.png"/>
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: FTTC SPEED suddenly halved

According to his own thread the BT IP Profile for his line is 77.44Mbps. And according to that thread most of the session disconnects have been due to Plusnet Assist persistently telling him to reboot the Router, which incidentally was not even necessary for the problems he had. He's been acquainted with some sensible procedures and at last count all was working correctly apart from his download speed for which I'm given to understand there's already a ticket open as OR are due to attend tomorrow.
Community Veteran
Posts: 6,319
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: FTTC SPEED suddenly halved

Quote from: comicbbokguy
This is from the email I received on the 29/05 after 14 days service:
Quote
Current line speed: 78Mbps


Just a note, the value of 78Mb is the initial value set by Plusnet on a FTTC install, the fact that it had not changed from this initial value suggests that the real line speed is 'unknown' rather than necessarily maximum speed.  The maximum BT IP profile for FTTC is 77.44Mb/s which would give a Plusnet line speed of 77.4Mb if correctly picked up.  There is a known issue of the Plusnet line speed not always updating correctly to the BT IP profile value: http://community.plus.net/forum/index.php/topic,101517.0.html
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
WonderWabbit
Grafter
Posts: 66
Registered: ‎23-05-2013

Re: FTTC SPEED suddenly halved

Cheers Adam
Cheers Anotherone
The Faults engineer called today, and since his visit, i have achieved the best speeds I've ever had
  Ethernet                                                              Wireless varying between 11 & 31+

Now have to resist touching the Openreach hub for the next 10 days while the PNrouter settles down.
Have uninstalled my PlusnetAssist
Here's to a hopeful future of uninterrupted service Cool                                                                                                        
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: FTTC SPEED suddenly halved

Glad to hear things have improved. In terms of stability it's looking a lot better so far
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13717200877824.png"/>
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team