FTTC Questions
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- FTTC Questions
Re: FTTC Questions
06-07-2012 10:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Mike
Re: FTTC Questions
06-07-2012 11:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
just nudged a member of our prov team for you.
Jojo
Re: FTTC Questions
09-07-2012 10:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Mike
Re: FTTC Questions
09-07-2012 5:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've fed this back. Unfortunately we can't make any bookings as our supplier's ordering systems are currently unavailable. It will be done as soon as they're available.
Apologies for the oversight there.
Jojo
Re: FTTC Questions
11-07-2012 9:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Mike
Re: FTTC Questions
11-07-2012 9:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
"This question is confirmation that your Deferred Hardware - Netgear WNR1000 - FTTC has been nullified. No payment will be taken and no further action is required by you."
Ticket ID: 57504220
Re: FTTC Questions
11-07-2012 2:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Amanha's issue was something different, see this post for more info: http://community.plus.net/forum/index.php/topic,106016.msg905447.html#msg905447
I'm looking at your account now @mikelally
EDIT: We've requested an appointment for 26/7/12 we'll check this and confirm it within 24 hours.
Re: FTTC Questions
11-07-2012 6:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: FTTC Questions
12-07-2012 11:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: FTTC Questions
13-07-2012 3:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Mike
Re: FTTC Questions
13-07-2012 3:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: FTTC Questions
05-08-2012 12:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Also as the fibre was only installed on the 26th July but charged from the 25th June invoice I believe a refund is due.
Mike
Re: FTTC Questions
06-08-2012 11:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have refunded the month's service you have been charged for.
Your download speed's are performing how we would expect, you can check your line speed capabilities <a href="http://www.dslchecker.bt.com/adsl/ADSLChecker.welcome">here</a>.
Your upload should be higher than what you are showing. I'd suggest running another speed test and if you are getting the same upload result then raise a fault at http://faults.plus.net.
Any other questions then let me know.
Chris
Re: FTTC Questions
08-08-2012 4:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Any ideas anybody?
Re: FTTC Questions
08-08-2012 4:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Mike
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page