FTTC Questions
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: FTTC Questions
FTTC Questions
06-06-2012 5:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks
Mike
Re: FTTC Questions
06-06-2012 6:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I don't know about the router unless they are sending you the later version which is the TG582n
Re: FTTC Questions
06-06-2012 6:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You were quick off the mark there!
I just edited my question, I should have said that I was being transferred to 21CN but I thought I was already on that as I have a G922.5 connection.
Mike
Re: FTTC Questions
06-06-2012 11:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I suggest you either ring support or raise a ticket asking PN to explain the two tickets and to make sure you are getting a new router as your current one will not work on FTTC.
Re: FTTC Questions
07-06-2012 10:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Mike
Re: FTTC Questions
07-06-2012 3:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
the comment about 21CN is standard when a modify order is placed to fibre and there is a fibre router queued on your account.
Jojo
Re: FTTC Questions
07-06-2012 3:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Mike
Re: FTTC Questions
07-06-2012 4:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The issue of the hardware notification is a problem. I've spotted a couple of issues and this looks to be a race condition.
We have created a hardware contract on your account correctly (you will see this as the service notice next to the one your uploaded). You may note that the notices are also out of order. It is meant to show them sorted in one direction, but these two are displayed in reverse order.
From the investigation I have performed, it seems that circumstances of a prior hardware on your account is a potential source of this. As I have no other examples, I can't confirm that but I also have not located any others doing the same incorrect notice.
I have raised problem 71634 related to this.
Re: FTTC Questions
07-06-2012 4:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I had the same problem this time last year when I changed to ADSL2+ Again the order seemed to sit as "Not Ordered" for weeks before Jojo intevened for me and started the order moving. At that time I wasn't too concerned because I already had a useable router.
Mike
Re: FTTC Questions
07-06-2012 4:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That was an unrelated issue and all the timing data I can see suggested that the required automatic notification did not trigger the hardware order.
This one here is most certainly an issue. The IDs should always read (to us internally anyway) in a descending order, but these specific two are in reverse order (all others are fine).
Although I can't see the code, there is some logic that is triggering both notice types, when it should only generate the one for your circumstances.
Re: FTTC Questions
07-06-2012 4:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Mike
Re: FTTC Questions
13-06-2012 6:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Miserable wasted day
Mike
Re: FTTC Questions
14-06-2012 9:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Further checks then say the engineer was asked to close the task by his control team. Unfortunately some of the notes are not available automatically, so I am trying to obtain them via alternate means.
Re: FTTC Questions
14-06-2012 10:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We need to re-appoint based on normal availability (get a standard appointment), then we can work with our suppliers to bring this forward.
Re: FTTC Questions
14-06-2012 11:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your efforts. I can confirm that I was at home all day yesterday and no BT engineer called. I have just received an update from my question saying an alternate date of June 27th has been provisionally booked. Unfortunately I am away on business that day but as I am away on holiday next week maybe that is the best week. I am available Monday 25th 1 - 6, Tuesday 26 all day, Thursday and Friday 28th and 29th all day. The best number to get me on is my mobile number.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page