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FTTC Profile nudge

Olifran
Grafter
Posts: 132
Registered: 21-11-2011

FTTC Profile nudge

Hi
Can some one put my FTTC profile back to 37Mb.
Currently sat at 11Mb!
Thanks
Olifran
11 REPLIES
sjrinfroyle
Grafter
Posts: 895
Registered: 08-05-2011

Re: FTTC Profile nudge

You will get a response tomorrow. The Digital Care Team work weekdays in working hours.
I hope that helps.
Plusnet Help Team
Plusnet Help Team
Posts: 13,010
Thanks: 145
Fixes: 48
Registered: 27-04-2007

Re: FTTC Profile nudge

Done, give it a try now...
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Olifran
Grafter
Posts: 132
Registered: 21-11-2011

Re: FTTC Profile nudge

Still only getting around 12 meg ? When  i first got set up I was seeing 34 meg. Any reason for the drop?
Just done a BT speedtest, says its performing poorly and to contact ISP! Did it the other week and was getting a BT profile of 37815!
This Last Test comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
10488 Kbps

0 Kbps 12674 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 10488 Kbps
For your connection, the acceptable range of speedsis 12000-12674 Kbps .
Additional Information:
IP Profile for your line is -12674 Kbps
2. Upstream Test: -provides background information.
Upload Speed
1544 Kbps

0 Kbps 2000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 1544 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 2000 Kbps
Your service was found to be performing poorly.
Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates poor service throughput performance after the third test.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: FTTC Profile nudge

Hi Olifran,
I can see you've raised a fault, the dropping connections will definitely be causing the slowdowns. We'll get you some more information on that as soon as we can.
Olifran
Grafter
Posts: 132
Registered: 21-11-2011

Re: FTTC Profile nudge

Hi thanks. Ive re booted the router twice. Once within the first ten days and once last night as the plus net fault checker told me too.
Also I'm not reporting any disconnections only a drop from 34mb to 12mb
dick:quote
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: FTTC Profile nudge

Looking at your connection logs there have been a few I'm afraid:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13237815696939.png" />
Olifran
Grafter
Posts: 132
Registered: 21-11-2011

Re: FTTC Profile nudge

Oooh. Never noticed any drops. Been fine since I had it installed albeit with the drop to 12mb from the 9th dec.
Olifran
Grafter
Posts: 132
Registered: 21-11-2011

Re: FTTC Profile nudge

Any news ?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: FTTC Profile nudge

It looks like the dropping connections have now been resolved however I've passed it back to the team to sort the slow speeds for you.
Olifran
Grafter
Posts: 132
Registered: 21-11-2011

Re: FTTC Profile nudge

Great thanks. Did a speed test and back in the early to mid twenties at the mo.
Any idea what caused the disconnections ?
Plusnet Help Team
Plusnet Help Team
Posts: 13,010
Thanks: 145
Fixes: 48
Registered: 27-04-2007

Re: FTTC Profile nudge

Glad to hear that's improved, do keep us posted.
Quote
Any idea what caused the disconnections ?

We'd need to arrange an engineer visit to gather more information about that I'm afraid. I'd advise holding off with that unless the speeds deteriorate again or the disconnections increase (or both in a worst case scenario).
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team