FTTC - PPPoE question and Order Progress
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: FTTC Order Progress
FTTC - PPPoE question and Order Progress
10-01-2013 11:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Currently the Draytek is set up as a router only with a separate ADSL modem connected to the WAN port. Will the Openreach VDSL modem plug swap in place of the ADSL modem and work with the same settings or does anything need changing?
Re: ADSL to FTTC - PPPoE settings the same?
10-01-2013 11:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: ADSL to FTTC - PPPoE settings the same?
10-01-2013 6:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Could somebody from Plusnet please confirm for me that a BT visit has been booked for Monday? I had a product change in between me ordering fibre and the activation date, and I haven't heard anything from Plusnet since, nor have I received the new router. (just so I have chance to cancel my day off if something has gone wrong)
Re: ADSL to FTTC - PPPoE settings the same?
10-01-2013 6:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This sounds like me last Thursday...
Had my fibre install booked for last Friday from before Christmas, if you haven't had any contact from Plusnet yet or a router delivered your order probably hasn't been processed further than billing you.
This may be an issue...
They rebooked mine for this Friday and gave me a 25% discount for 3 months (after a bit of discussion) I'd get on the phone first thing tomorrow!
Re: ADSL to FTTC - settings query and order progress
11-01-2013 8:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: ADSL to FTTC - settings query and order progress
11-01-2013 10:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: FTTC Order Progress
11-01-2013 11:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It was only when they checked with the Provisioning Team when I called a 2nd time, at around 6.30pm, that the mistake was discovered.
Re: FTTC Order Progress
11-01-2013 3:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Everything's booked in for you on Monday, there's actually no router ordered on your account!? I see that you mentioned using your Draytek one, is that still the case, if not I can get one shipped out for you.
Re: FTTC Order Progress
11-01-2013 5:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks, that's great then.
As for the router, yes, I believe that I did order one. I am going to use the Draytek, but want the Plusnet router there as a backup in case of failure.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page