FTTC Order Issues
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: FTTC Order Issues
FTTC Order Issues
11-04-2013 6:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Im currently waiting for BTOR to fix a capacity issue at the cabinet.
I have waited 9 days and have received this message from the help centre
"We would like to inform you that your Help Assistant Question has now been returned to the BOT - FTTC Appointments pool. A member of our Support Team will investigate your issue as soon as possible.
I called customer services and was told to wait for them to contact me
Could somebody please explain to me what this means?
Re: FTTC Order Issues
11-04-2013 7:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the boards and the Community
I've had a look at this for you, originally we'd been given a review date of the 9th April, this seems to have been pushed back to the 17th April.
Based on that information, there isn't going to be anything we'll be able to do until at least that date.
When you get the message about a question being returned to the pool, it basically means that the question was put on hold for a period of time, which has now expired and released back into the
I'll place the ticket on hold again until the 17th so that we can have another look for you.
Regards,
Matt
Re: FTTC Order Issues
12-04-2013 12:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: FTTC Order Issues
12-04-2013 12:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: FTTC Order Issues
12-04-2013 3:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Im annoyed with Openreach, They allowed me to make the order, then tell me the cabinet is not ready & have pushed back the review date 3 times.
I lost a days wages for the engineer visit too.
So can Plusnet provide me with a service until this is resolved?
Re: FTTC Order Issues
12-04-2013 7:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I expect Plusnet could cancel the fibre order and replace it with an ADSL2+ one instead, then once it has been confirmed that fibre capacity problems have been solved upgrade you to that. They might be reluctant to do that because of the additional activation costs involved. However it would solve a problem not of your making.
Discussing the options with the provisioning team would probably be the best way forward.
Re: FTTC Order Issues
12-04-2013 9:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Oh i believe im still expected to keep paying the direct debit. LOL
Re: FTTC Order Issues
15-04-2013 10:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Certainly hope it won't do. We'll also make sure to refund you for the down time as soon as the service goes live, really sorry about the delay here.
Re: FTTC Order Issues
30-04-2013 6:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Im getting 35mbps Down and 15mbps up
My estimate was 47mb, I was just wondering if i really will get the speed i was quoted?
Re: FTTC Order Issues
30-04-2013 7:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Also try running the BT wholesale performance tester. After the first test is completed, click on the 'Further Diagnostics' button, enter your phone number, then click on the 'Run Diagnostics' button, to eventually reveal the IP profile of your new fibre line.
http://speedtest.btwholesale.com/
Re: FTTC Order Issues
30-04-2013 7:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Download Speed 37.18 (mbps)
Upload Speed 15.68 (mbps)
Ping Latency 26.75 (ms)
When I try to run Further Diagnostics I get.
Download speed achieved during the test was - 37.18 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
Upload speed achieved during the test was - 15.68Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Re: FTTC Order Issues
30-04-2013 7:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: FTTC Order Issues
30-04-2013 7:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Estimated line speed:
47Mb (Accurate to within +/- 1Mbit) - Checked on 2013-04-15 01:22:32
Current line speed:
78 Mb
I heard that I need to wait 10 days for the DLM to adjust to my line first, but I also was advised by the Openreach engineer that the 10 day waiting period doesnt matter and the speed im on now is the speed I will get.
Re: FTTC Order Issues
30-04-2013 8:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Mine hit 51 (ip profile indicated 53) on an estimated 64 line so had negotiated down from the initial fast as possible default within 10mins if setting up. But that low rate was a wiring issue.
When that was sorted (5days later) it immediately went up to 62 (ip profile of 67) and some 4hrs later it reached 72 (ip profile 77.44). Ip profile hasn't changed in a further 13dats and is still 77.44 with a speed result of 73 but investing in an Asus u66n on Monday saw the download increase to 77.6.
Hth
Re: FTTC Order Issues
01-05-2013 12:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My line profile is 77.44 (which i think is maximum)
I get 73.50 down and 17.80 up and I have done since it was installed on the 12th April. I had alot of problems at first with speeds dropping but I discovered it was the Plusnet router, so I bought a ASUS n56U
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page