FTTC Open Reach Modem - Replacement....?
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FTTC Open Reach Modem - Replacement....?
20-01-2014 8:41 PM
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Mine has gone yellow and warped, 110% over heated and I would says it's a 99% reason why my speeds are being reduced.
Who do I have to go and get it replaced?
Re: FTTC Open Reach Modem - Replacement....?
20-01-2014 11:17 PM
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Re: FTTC Open Reach Modem - Replacement....?
21-01-2014 9:42 AM
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We'd need to raise a fault to get that sorted for you.
I'm just doing that now and will reply back with a ticket ID and an update shortly.
EDIT: 80156536, mind updating that ASAP as to when you can be available for an appointment please?
The slots are Mon-Fri AM = 08:00 - 13:00 PM = 13:00 - 18:00
Re: FTTC Open Reach Modem - Replacement....?
22-01-2014 9:04 AM
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I don't live online, the idea of a fast product is to allow my time online too be reduced but that's yet to happen with Pusnet.
I'm not having BT in my house, the last bloke was caught steeling via CCTV. It's a nice simple case of plug in so why they need to attend...
Re: FTTC Open Reach Modem - Replacement....?
22-01-2014 9:26 AM
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Re: FTTC Open Reach Modem - Replacement....?
22-01-2014 10:43 AM
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Re: FTTC Open Reach Modem - Replacement....?
22-01-2014 11:16 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: FTTC Open Reach Modem - Replacement....?
22-01-2014 8:16 PM
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If you just want like for like - both HG612 or ECI openreach modems are less than a tenner on ebay. Unlocked versions are more expensive.
Saves all the messing around with openreach appointments and will just plug and play as an easy replacement.
Re: FTTC Open Reach Modem - Replacement....?
22-01-2014 11:25 PM
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Re: FTTC Open Reach Modem - Replacement....?
25-01-2014 9:57 AM
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I have an Asus RT-N66U and will not lower my self to anything less, more so the Homehub.
I can buy the VDSL modem on eBay and fit my self, 1 power 1 ethernet and 1 dsl, fact an ADSL setup is almost the same.
Plusnet is a joke as i had a call trying to book the guy to come. I never once asked this and the caller was the least understanding.
My lines speeds have dropped yet again. 3G is faster
Re: FTTC Open Reach Modem - Replacement....?
27-01-2014 2:11 PM
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Re: FTTC Open Reach Modem - Replacement....?
27-01-2014 8:29 PM
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Re: FTTC Open Reach Modem - Replacement....?
28-01-2014 9:28 AM
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Not sure what we can add that hasn't already been discussed I'm afraid. You've advised the modem is yellow and warped and needs replacing, we've offered to do so - we just need you to let us know when we can book an engineer to do so.
Re: FTTC Open Reach Modem - Replacement....?
28-01-2014 4:10 PM
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It should literally take them all of 2 minutes and you can stand behind them and watch them the whole time.
If it was Me i'd want it replaced ASAP as if it's getting hot enough to melt/distort the case then it's potentially a fire risk.
Re: FTTC Open Reach Modem - Replacement....?
28-01-2014 4:27 PM
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- He was aware of the risk and continued to use it
- Plusnet offered to arrange a replacement and he declined
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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- Re: FTTC Open Reach Modem - Replacement....?