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FTTC Installed today but PN Profile still at old speed

Labriskus
Grafter
Posts: 28
Registered: 26-05-2011

FTTC Installed today but PN Profile still at old speed

Hi
I have had FTTC Installed today and its all working ok except its still stuck on the previous profile

-------------------Plusnet Profile----------------------
Estimated line speed:
    74Mb (Accurate to within +/- 1Mbit) - Checked on 2013-01-17 09:56:03
Current line speed:
    12.5 Mb
-----------------BT Speedchecker Profile----------
Download speedachieved during the test was - 11.87 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
-------------------------------------------------------------
How Long Should the Plusnet Profile take to update?

Thanks
4 REPLIES
mushy
Grafter
Posts: 182
Registered: 16-10-2012

Re: FTTC Installed today but PN Profile still at old speed

Give support a call as they are on 24/7 and see if they can get things moving straight away otherwise one of the staff will pick this up in the morning and get it changed, aternately you could log into your member centre and raise a support ticket.
liquidphantom
Newbie
Posts: 8
Registered: 21-01-2013

Re: FTTC Installed today but PN Profile still at old speed

It took about a day for mine to be switched over from the ADSL to the FTTC speeds although I was put on the wrong speed profile.
Plusnet Staff
Plusnet Staff
Posts: 17,642
Thanks: 538
Fixes: 160
Registered: 05-04-2007

Re: FTTC Installed today but PN Profile still at old speed

Looks like you called in and this got sorted for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Labriskus
Grafter
Posts: 28
Registered: 26-05-2011

Re: FTTC Installed today but PN Profile still at old speed

All Sorted now!!

Thanks for your help all Smiley