FTTC Installed today but PN Profile still at old speed

[#1]

Hi
I have had FTTC Installed today and its all working ok except its still stuck on the previous profile

-------------------Plusnet Profile----------------------
Estimated line speed:
    74Mb (Accurate to within +/- 1Mbit) - Checked on 2013-01-17 09:56:03
Current line speed:
    12.5 Mb
-----------------BT Speedchecker Profile----------
Download speedachieved during the test was - 11.87 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
-------------------------------------------------------------
How Long Should the Plusnet Profile take to update?

Thanks

[#2]

Give support a call as they are on 24/7 and see if they can get things moving straight away otherwise one of the staff will pick this up in the morning and get it changed, aternately you could log into your member centre and raise a support ticket.

[#3]

It took about a day for mine to be switched over from the ADSL to the FTTC speeds although I was put on the wrong speed profile.

[#4]

Looks like you called in and this got sorted for you.

[#5]

All Sorted now!!

Thanks for your help all