cancel
Showing results for 
Search instead for 
Did you mean: 

FTTC Installation - speed same as DSL

jjayphoto
Newbie
Posts: 4
Registered: ‎20-07-2013

FTTC Installation - speed same as DSL

I just had FTTC installed yesterday but its running slow.
Predicted downstream is 32M but I'm only seeing 2.5M which is same as DSL.
Upstream is 6.0M which is a great improvement for me.
Is there some backend work that needs to be completed before I see the full downtream speed?
Perhaps someone can let me know before I raise a ticket.
Thanks.
4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: FTTC Installation - speed same as DSL

What probably  needs to be done is for this value to be changed https://portal.plus.net/my.html?action=data_transfer_speed
I suggest phoning in and asking for the Plusnet profile to be increased
Before doing that run the BT speedtest - further diafgnostics and see what the BT IP profile actually is - sync speed is that value x 1.033
jjayphoto
Newbie
Posts: 4
Registered: ‎20-07-2013

Re: FTTC Installation - speed same as DSL

Thanks Jim.
I ran the BT Speed test.
Down 2.18
Up 4-6
Latency quite variable 20 - 80 ms
I tried Further diagnostics and it could not complete - an error.
jjayphoto
Newbie
Posts: 4
Registered: ‎20-07-2013

Re: FTTC Installation - speed same as DSL

Whats the best phone number Jim.
I can't seem to find one....
The Profile info is....Estimated line speed:
32Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-07-01 22:15:15
Current line speed:
2.5 Mb
Lets see how it goes.
I really appreciate your help.
jjayphoto
Newbie
Posts: 4
Registered: ‎20-07-2013

Re: FTTC Installation - speed same as DSL

Got it Jim - am dialling !