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FTTC Installation - speed same as DSL
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FTTC Installation - speed same as DSL
20-07-2013 9:40 AM
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I just had FTTC installed yesterday but its running slow.
Predicted downstream is 32M but I'm only seeing 2.5M which is same as DSL.
Upstream is 6.0M which is a great improvement for me.
Is there some backend work that needs to be completed before I see the full downtream speed?
Perhaps someone can let me know before I raise a ticket.
Thanks.
Predicted downstream is 32M but I'm only seeing 2.5M which is same as DSL.
Upstream is 6.0M which is a great improvement for me.
Is there some backend work that needs to be completed before I see the full downtream speed?
Perhaps someone can let me know before I raise a ticket.
Thanks.
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Re: FTTC Installation - speed same as DSL
20-07-2013 9:47 AM
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What probably needs to be done is for this value to be changed https://portal.plus.net/my.html?action=data_transfer_speed
I suggest phoning in and asking for the Plusnet profile to be increased
Before doing that run the BT speedtest - further diafgnostics and see what the BT IP profile actually is - sync speed is that value x 1.033
I suggest phoning in and asking for the Plusnet profile to be increased
Before doing that run the BT speedtest - further diafgnostics and see what the BT IP profile actually is - sync speed is that value x 1.033
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Re: FTTC Installation - speed same as DSL
20-07-2013 10:28 AM
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Thanks Jim.
I ran the BT Speed test.
Down 2.18
Up 4-6
Latency quite variable 20 - 80 ms
I tried Further diagnostics and it could not complete - an error.
I ran the BT Speed test.
Down 2.18
Up 4-6
Latency quite variable 20 - 80 ms
I tried Further diagnostics and it could not complete - an error.
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Re: FTTC Installation - speed same as DSL
20-07-2013 10:30 AM
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Whats the best phone number Jim.
I can't seem to find one....
The Profile info is....Estimated line speed:
32Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-07-01 22:15:15
Current line speed:
2.5 Mb
Lets see how it goes.
I really appreciate your help.
I can't seem to find one....
The Profile info is....Estimated line speed:
32Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-07-01 22:15:15
Current line speed:
2.5 Mb
Lets see how it goes.
I really appreciate your help.
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Re: FTTC Installation - speed same as DSL
20-07-2013 10:35 AM
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Got it Jim - am dialling !
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