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FTTC Install delay

petehawdon
Dabbler
Posts: 15
Registered: ‎11-07-2014

FTTC Install delay

Supposed to get Plusnet install today - had email from them to say Openreach engineer will visit to install.
So I rang them to find out if it was AM or PM. They said neither as there is a problem...
"Please be advised your order has been delayed due to VLAN/Cable Link not being completed. We apologise for the Delay in Progressing your Order."
Anyone else had this issue? Any ideas on likely delay?
I have a review date of 30th July but no idea if that is a realistic timeframe.
7 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: FTTC Install delay

Hi petehawdon,
It looks as though there's been a delay in getting some of the work completed for an FTTC service. Our provisioning Team will keep an eye on this and if this date changes, we'll let you know ASAP.
I'm sorry for the inconvenience caused.
Chris Pettitt
Cloud Environments Engineer
petehawdon
Dabbler
Posts: 15
Registered: ‎11-07-2014

Re: FTTC Install delay

OK and thanks for the swift response.
Is this usual?
Seems strange to accept orders and take payments yet not have the infrastructure in place..?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: FTTC Install delay

It's not overly common, no.
We make FTTC available to our customers based on the information that our suppliers provide us with. From time to time there can be delays and our suppliers will then remove FTTC availability, but they will keep hold of the orders that have been placed as they will be the first to be provisioned.
Chris Pettitt
Cloud Environments Engineer
petehawdon
Dabbler
Posts: 15
Registered: ‎11-07-2014

Re: FTTC Install delay

Due an update on this today. Any news?
petehawdon
Dabbler
Posts: 15
Registered: ‎11-07-2014

Re: FTTC Install delay

Anyone?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: FTTC Install delay

We've got a committed date from our suppliers for 06/08/2014 - AM slot (8am-1pm).
Our Provisioning Team will check this again though to ensure this remains.
Chris Pettitt
Cloud Environments Engineer
petehawdon
Dabbler
Posts: 15
Registered: ‎11-07-2014

Re: FTTC Install delay

Thanks for the update Chris.
Had an email now to confirm this.