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FTTC Install - Slowness

thaben
Newbie
Posts: 1
Registered: ‎17-07-2014

FTTC Install - Slowness

Hello,
Ever since having my FTTC install done (with estimated speed of 59Mbit) its slowly getting worse and worse.
I have opened a call (yesterday) that has been assigned but nothing back yet, after checking again today my IP profile is now under 40Mb (was 50 yesterday) and my upload speed is terrible (8Mb).
Initially when the service was activated it was running quite sweet...
Could I please get an update as to what is going on?
Thanks...
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: FTTC Install - Slowness

Hi thaben,
I'm sorry to hear that you're having issues with your connection. You raised a fault with us yesterday, it can take up to 72 hours for our Faults Team to get back in touch with you. Please keep an eye on the ticket and we'll update you as soon as we can.
Chris Pettitt
Cloud Environments Engineer