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FTTC Install Date

Stanman24
Grafter
Posts: 57
Registered: 16-12-2013

FTTC Install Date

I have an install date for the 24th December PM

   Invoice: 46538438
   Account:ephid0r
   Service ID: 02139168

Can you confirm open reach will able to fulfil that appointment as I have been told they do not work on the 24th ?
 
Cheers
13 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,474
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: FTTC Install Date

Hi there,
You must have sensed something I just replied to your post on TBB about 3 mins ago asking for your account details. Wink
Quote
Can you confirm open reach will able to fulfil that appointment as I have been told they do not work on the 24th ?

Openreach's working hours can vary from area to area.
I've just checked the order and can see the appointment has been confirmed for the 24th.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
goldenfibre
Pro
Posts: 2,823
Thanks: 86
Fixes: 6
Registered: 01-06-2010

Re: FTTC Install Date

So, it probably down to cheaper unqualified, unprofessional subcontractor engineer then.
Plusnet Help Team
Plusnet Help Team
Posts: 13,474
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: FTTC Install Date

Quote
probably down to cheaper unqualified, unprofessional subcontractor engineer then.

My own personal experience of a contracted engineer was definitely a positive one. The chap (from Quinns I believe) who installed my fibre was friendly, knowledgeable and got the job done on time.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
goldenfibre
Pro
Posts: 2,823
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Registered: 01-06-2010

Re: FTTC Install Date

Then he must be a lucky day for him, a xmas day early present for FTTC on the 24th. Lucky him.  Roll eyes
Stanman24
Grafter
Posts: 57
Registered: 16-12-2013

Re: FTTC Install Date

I wont hold my breath but fingers crossed
Community Veteran
Posts: 1,616
Thanks: 22
Registered: 29-06-2010

Re: FTTC Install Date

Xmas eve (24th) is a normal working day for OR. Bank Holidays are 25/26th and 1st January.
Stanman24
Grafter
Posts: 57
Registered: 16-12-2013

Re: FTTC Install Date

fingers crossed  Crazy
goldenfibre
Pro
Posts: 2,823
Thanks: 86
Fixes: 6
Registered: 01-06-2010

Re: FTTC Install Date

Did Openreach engineer turn up today?
Zico
Grafter
Posts: 126
Registered: 11-10-2012

Re: FTTC Install Date

If he lives in the South East then I would hazard a guess at no.
Last nights storm has taken out many trees which in turn have taken down phone and power cables (passed many on the way to and from work).
goldenfibre
Pro
Posts: 2,823
Thanks: 86
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Registered: 01-06-2010

Re: FTTC Install Date

He had reply on forum that openreach had done it today but his speed was a let down. His upload speed and ping was fine except very poor download speed (below ADSL2+ speed) see here: http://forums.thinkbroadband.com/plusnet/t/4291187-re-i-have-decided-to-stay-rather-than-leave.html
Superuser
Superuser
Posts: 6,772
Thanks: 851
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Registered: 30-07-2007

Re: FTTC Install Date

Looks like the PlusNet profile hadn't been reset , Dave seems to have done it now http://community.plus.net/forum/index.php/topic,121692.0/topicseen.html
Stanman24
Grafter
Posts: 57
Registered: 16-12-2013

Re: FTTC Install Date


merry xmas Smiley
goldenfibre
Pro
Posts: 2,823
Thanks: 86
Fixes: 6
Registered: 01-06-2010

Re: FTTC Install Date

Wonderful news Wink enjoy it on your early xmas day!  Brilliant speed.