Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
FTTC D/L speed back to ADSL speed
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- FTTC D/L speed back to ADSL speed
FTTC D/L speed back to ADSL speed
13-03-2014 3:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi all,
All of a sudden a day or two ago, my download speed (which is usually around the 72/73mb mark), has dropped to around 8mb (my upload speed retains it 'fibre' speed of around 17/18mb).
Does anyone have any idea as to what this could be?!
Interestingly, the page that details my plusnet 'current line speed' and 'estimated line speed' have changed and I'm getting an error running the btspeedtester when running further diagnostics... (see the attached).
Any help much appreciated as always!
Chris
All of a sudden a day or two ago, my download speed (which is usually around the 72/73mb mark), has dropped to around 8mb (my upload speed retains it 'fibre' speed of around 17/18mb).
Does anyone have any idea as to what this could be?!
Interestingly, the page that details my plusnet 'current line speed' and 'estimated line speed' have changed and I'm getting an error running the btspeedtester when running further diagnostics... (see the attached).
Any help much appreciated as always!
Chris
Message 1 of 4
(600 Views)
3 REPLIES 3
Re: FTTC D/L speed back to ADSL speed
13-03-2014 5:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi beepitybeepbeep,
Apologies for any inconvenience caused. We've had a look for you and it seems the profile on your account was set incorrectly. We've amended this now so you should see an increase in speeds in the next 10-15 minutes.
Apologies for any inconvenience caused. We've had a look for you and it seems the profile on your account was set incorrectly. We've amended this now so you should see an increase in speeds in the next 10-15 minutes.
Message 2 of 4
(347 Views)
Re: FTTC D/L speed back to ADSL speed
13-03-2014 9:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Linn,
Profile back up to 78mb - thanks.
How come the profile on my account suddenly got re-set to something completely different?
Cheers!
Profile back up to 78mb - thanks.
How come the profile on my account suddenly got re-set to something completely different?
Cheers!
Message 3 of 4
(347 Views)
Re: FTTC D/L speed back to ADSL speed
13-03-2014 10:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Couldn't find a reason at all for it
Message 4 of 4
(347 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- FTTC D/L speed back to ADSL speed