FTAO The Digi care team (WRONG Speed)
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FTAO The Digi care team (WRONG Speed)
28-01-2013 2:11 PM
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I have had my unlimited FTTC broadband installed.
I was told to expect download speeds of 65mpbs but I'm only getting 27mpbs.
I see on some of the postings that the wrong speed has been set up by Plusnet.
Is it possible to check my profile and reset it to the correct settings.
Thanks
Re: FTAO The Digi care team (WRONG Speed)
28-01-2013 4:16 PM
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Your order has been placed on to the wrong product as part a an issue we had, once your order has closed off I'll get you moved over to the correct product.
This takes one working day, I'll let you know when I've done it either today or tomorrow once it's showing as completed.
Re: FTAO The Digi care team (WRONG Speed)
29-01-2013 9:20 AM
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It will complete tomorrow for you.
Re: FTAO The Digi care team (WRONG Speed)
30-01-2013 3:58 PM
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Hopefully I'll see a change, later today, as no change at the moment !!
Any idea when it will change?
Re: FTAO The Digi care team (WRONG Speed)
30-01-2013 5:58 PM
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Can you run a speed test at http://speedtest.btwholesale.com post your results?
Re: FTAO The Digi care team (WRONG Speed)
30-01-2013 8:18 PM
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Please find results of speed test.
Hope this is ok to send as attachments
Thanks for any help you can give.
Re: FTAO The Digi care team (WRONG Speed)
30-01-2013 8:35 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: FTAO The Digi care team (WRONG Speed)
30-01-2013 8:55 PM
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40Mb (Accurate to within +/- 1Mbit) - Checked on 2013-01-09 18:56:29
Current line speed:
77.4 Mb
As you can see there's a problem somewhere !!
Re: FTAO The Digi care team (WRONG Speed)
30-01-2013 9:02 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: FTAO The Digi care team (WRONG Speed)
30-01-2013 9:29 PM
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I did do a disconnect / reconnect before the first test, just done another one and the results are the same !!.
Thanks for the suggestion, any assistance is great.
Re: FTAO The Digi care team (WRONG Speed)
30-01-2013 10:41 PM
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Re: FTAO The Digi care team (WRONG Speed)
31-01-2013 7:30 AM
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I found the problem.
It was a dodgy lead, after changing it my speeds are up to what was estimated,it's great !!
Thanks to you all for your help.
Re: FTAO The Digi care team (WRONG Speed)
31-01-2013 1:33 PM
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