FIXED/SOLVED Down from 6MB to 2MB, consistantly poor for the last few weeks
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FIXED/SOLVED Down from 6MB to 2MB, consistantly poor for the last few weeks
22-12-2011 1:55 PM
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Router Stats - router is a DG834G v2, same as it has always been and is currently connected to plusnet with the following connection:
Quote Modem
ADSL Firmware Version 3.02.06.00
Modem Status Connected
DownStream Connection Speed 8128 kbps
UpStream Connection Speed 448 kbps
VPI 0
VCI 38
BT Speedtest show:
Quote Download speedachieved during the test was - 1810 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Speedtest.net show:
Quote http://www.speedtest.net/result/1663037603.png
Any light anyone can shed would be greatly appreciated,
Kind Regards,
Danny
Re: Down from 6MB to 2MB, consistantly poor for the last few weeks
22-12-2011 2:03 PM
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Sounds very much like the problem I had. See my ongoing post http://community.plus.net/forum/index.php/topic,100571.0.html:
Jojo asked the supplier to reset my line and in 10 minutes I was sailing along again.
Jojo is your girl
Re: Down from 6MB to 2MB, consistantly poor for the last few weeks
22-12-2011 2:17 PM
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Many thanks for your reply, i've scanned over the pages you provided and it sounds identical to my issue, i've sent JoJo a quick message so hopefully i can get a line reset and be on my way.
Appreciate the help,
Danny
Re: Down from 6MB to 2MB, consistantly poor for the last few weeks
22-12-2011 2:41 PM
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I realise I'm not Jojo but I've done an SNR reset anyway Let us know if it doesn't help and we'll get it sorted for you. It should take effect within a couple of hours.
Re: Down from 6MB to 2MB, consistantly poor for the last few weeks
22-12-2011 2:43 PM
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Kind Regards,
Danny
dick:quote
Re: Down from 6MB to 2MB, consistantly poor for the last few weeks
22-12-2011 7:04 PM
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Quote IP Profile for your line is - 2000 Kbps
The IP Profile is simply incorrect, if the reset had occured poperly surely this should be resting at 6000 or 8000?
Kind Regards,
Danny
Re: Down from 6MB to 2MB, consistantly poor for the last few weeks
22-12-2011 7:08 PM
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Re: Down from 6MB to 2MB, consistantly poor for the last few weeks
22-12-2011 7:11 PM
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Too many resets can raise the default noise margin it won't directly affect the IP profile which obviously hasn't reset as it should
Re: Down from 6MB to 2MB, consistantly poor for the last few weeks
22-12-2011 7:21 PM
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So it was not necessary for me to do anything with the router. The SNR was reset, the unit then re-sync'd at the higher rate, and shortly after that (day or so) the IP setting then following it up. The router was untouched by me throughout.
I have somewhere a routerstats trace of the actual point of the target SNR being changed and the re-sync happening.
Is the OP on 20CN?
If so then they are already at the max sync of 8128, so changing the SNR level back down is not going to make any difference....they can't sync any higher. The snr margin is not quoted, but I don't think it is the issue to be honest.
I'd agree with the other replies, I'd go for 'stuck IP setting' . Presumably there was some issue with the line which caused at some point the sync rate & consequently the IP level to drop catastrophically, and now it won't go back up.......
Assuming they are on 20CN, the max IP profile setting with a sync rate of 8128 is 7150. And the max possible download speed at a quiet time (Sunday early morning!) would be around 7000kbps (7.0Mbps or 0.85MB/Sec) at that IP setting.
Re: Down from 6MB to 2MB, consistantly poor for the last few weeks
23-12-2011 12:04 AM
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Re: Down from 6MB to 2MB, consistantly poor for the last few weeks
23-12-2011 10:26 AM
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Quote For your connection, the acceptable range of speeds is 400-2000 Kbps.
That alone indicates a full retrain is needed.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Down from 6MB to 2MB, consistantly poor for the last few weeks
23-12-2011 12:45 PM
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Re: Down from 6MB to 2MB, consistantly poor for the last few weeks
23-12-2011 1:17 PM
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Quote Download speedachieved during the test was - 5745 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
might be in business!
Re: Down from 6MB to 2MB, consistantly poor for the last few weeks
23-12-2011 1:20 PM
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Love you guys
x
Re: FIXED/SOLVED Down from 6MB to 2MB, consistantly poor for the last few weeks
23-12-2011 1:33 PM
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