FFTC Unlimited - stuck at 37 meg but syncing at 78 meg
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FFTC Unlimited - stuck at 37 meg but syncing at 78 meg
05-11-2013 6:15 PM
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My FFTC was activated on Oct 3rd. At the order stage the estimate was 62 meg up / 20 meg down, as still suggested by the High Speed Broadband link within Connection Settings. However from the get go I've never got beyond 37 meg / 10 meg up via the Plusnet router, however I'm connected to it. It's relatively stable though.
BTW speedster cannot run Further Diagnostics, it always just gives me a test error saying "The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider."
Anyone have any ideas? Perhaps I should cut out the Technicolor router and go straight to the BT modem.
Many thanks,
Ollie
Re: FFTC Unlimited - stuck at 37 meg but syncing at 78 meg
06-11-2013 9:28 AM
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I've just performed some faults diagnostics and can't see an obvious cause for the issue.
I'd definitely advise connecting straight to the modem if you can and see what speed test results you're getting. Re the issue with speedtests it seems our suppliers haven't closed off your order for some reason. I'll be chasing that up shortly.
Adam
EDIT: The order should be closed by 9/11/13 but I'll be checking on that date to make sure for you.
Re: FFTC Unlimited - stuck at 37 meg but syncing at 78 meg
06-11-2013 11:19 AM
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I'm connected direct via ethernet to the BT modem and speed results are the same.
[Moderator's note by Dick (Strat) Image tags added.
[color=black]High-speed Broadband
Postcode:
Phone exchange:
ELTHAM
Estimated line speed:
62Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-09-12 15:49:13
Current line speed:
78 Mb
Re: FFTC Unlimited - stuck at 37 meg but syncing at 78 meg
06-11-2013 11:29 AM
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Re: FFTC Unlimited - stuck at 37 meg but syncing at 78 meg
06-11-2013 11:32 AM
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EDIT: Actually it looks as if my line is capped to the speed of Plusnet Essentials Fibre rather the Unlimited Fibre package I'm paying for.
Re: FFTC Unlimited - stuck at 37 meg but syncing at 78 meg
06-11-2013 11:57 AM
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Quote So that means it's an issue at the BT end?
That looks most likely at this stage.
Quote Actually it looks as if my line is capped to the speed of Plusnet Essentials Fibre
I checked when I first picked this up earlier and we're not capping the connection on our side.
Re: FFTC Unlimited - stuck at 37 meg but syncing at 78 meg
06-11-2013 12:24 PM
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So can BTW not even answer a question about this until they close their own order?
Re: FFTC Unlimited - stuck at 37 meg but syncing at 78 meg
06-11-2013 1:42 PM
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Re: FFTC Unlimited - stuck at 37 meg but syncing at 78 meg
08-11-2013 4:04 PM
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I can now run the BTW speedster and it does indeed seem they have me on the wrong profile.
Download speedachieved during the test was - 37.71 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-38.72 Mbps .
Additional Information:
IP Profile for your line is - 38.72 Mbps
Upload speed achieved during the test was - 8.94Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
Re: FFTC Unlimited - stuck at 37 meg but syncing at 78 meg
08-11-2013 4:07 PM
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Re: FFTC Unlimited - stuck at 37 meg but syncing at 78 meg
08-11-2013 4:10 PM
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WBC FTTC Up to 62.8 Up to 20 -- Available
...which is what Plusnet told me at the time of ordering. Line syncs at 78 meg
Re: FFTC Unlimited - stuck at 37 meg but syncing at 78 meg
08-11-2013 4:17 PM
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Re: FFTC Unlimited - stuck at 37 meg but syncing at 78 meg
08-11-2013 4:50 PM
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Re: FFTC Unlimited - stuck at 37 meg but syncing at 78 meg
08-11-2013 6:10 PM
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As pointed out you've been provisioned on 40/10 rather than 80/20 on our suppliers systems.
I've placed a order to change this which will complete Monday morning.
Any further issues please give us a shout
Re: FFTC Unlimited - stuck at 37 meg but syncing at 78 meg
08-11-2013 6:12 PM
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