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FAO Plusnet staff - Ticket #75196232

shamus
Grafter
Posts: 114
Registered: 13-08-2007

FAO Plusnet staff - Ticket #75196232

Any chance one of you kind Plusnet souls could take a look at the above ticket ref?
I requested an upgrade to fibre on 30th Sep... this request has ultimately created the above ticket and associated issue. After reading of other people's woes I would just like to ensure that this does not hold up my upgrade to fibre goodness ;-)
Many thanks.
4 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: FAO Plusnet staff - Ticket #75196232

Your appointment has been booked in for the 15th October 8am - 1pm. I'll get your ticket updated too.
shamus
Grafter
Posts: 114
Registered: 13-08-2007

Re: FAO Plusnet staff - Ticket #75196232

Hi Chris,
Am a bit concerned as ticket has not been updated...
Excerpt from ticket:
A modify order on this account was unsuccessful.
The reason given was "Order already exists for the same line identifier ServiceId xxxxxxxxxx".
Can you confirm that this is not a problem I should be concerned about?
Many thanks again.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: FAO Plusnet staff - Ticket #75196232

It's 100% booked in for the 15th, your ticket is updated too.
shamus
Grafter
Posts: 114
Registered: 13-08-2007

Re: FAO Plusnet staff - Ticket #75196232

Chris,
Your a star.
Many thanks for your help.