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FAO Plusnet staff - Ticket #75196232
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- Re: FAO Plusnet staff - Ticket #75196232
FAO Plusnet staff - Ticket #75196232
02-10-2013 1:40 PM
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Any chance one of you kind Plusnet souls could take a look at the above ticket ref?
I requested an upgrade to fibre on 30th Sep... this request has ultimately created the above ticket and associated issue. After reading of other people's woes I would just like to ensure that this does not hold up my upgrade to fibre goodness 😉
Many thanks.
I requested an upgrade to fibre on 30th Sep... this request has ultimately created the above ticket and associated issue. After reading of other people's woes I would just like to ensure that this does not hold up my upgrade to fibre goodness 😉
Many thanks.
Message 1 of 5
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Re: FAO Plusnet staff - Ticket #75196232
02-10-2013 2:51 PM
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Your appointment has been booked in for the 15th October 8am - 1pm. I'll get your ticket updated too.
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Re: FAO Plusnet staff - Ticket #75196232
03-10-2013 9:33 AM
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Hi Chris,
Am a bit concerned as ticket has not been updated...
Excerpt from ticket:
A modify order on this account was unsuccessful.
The reason given was "Order already exists for the same line identifier ServiceId xxxxxxxxxx".
Can you confirm that this is not a problem I should be concerned about?
Many thanks again.
Am a bit concerned as ticket has not been updated...
Excerpt from ticket:
A modify order on this account was unsuccessful.
The reason given was "Order already exists for the same line identifier ServiceId xxxxxxxxxx".
Can you confirm that this is not a problem I should be concerned about?
Many thanks again.
Message 3 of 5
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Re: FAO Plusnet staff - Ticket #75196232
03-10-2013 3:42 PM
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It's 100% booked in for the 15th, your ticket is updated too.
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Re: FAO Plusnet staff - Ticket #75196232
03-10-2013 4:22 PM
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Chris,
Your a star.
Many thanks for your help.
Your a star.
Many thanks for your help.
Message 5 of 5
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- Re: FAO Plusnet staff - Ticket #75196232