FAO James et all
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FAO James et all
16-09-2009 6:30 PM
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I has a line fault on my line just after connection to Plusnet which has given me a target SNR of 15db. Could you see if BT would be prepared to lower it again in view that my line errors are low and the connection is stable once again since the fault has been addressed?
Many thanks
Matt
Re: FAO James et all
17-09-2009 11:41 AM
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If you raise a ticket regarding this, our faults team can pick it up.
I can intervene if you experience any 'difficulties'
Re: FAO James et all
17-09-2009 11:49 AM
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Re: FAO James et all
18-09-2009 1:06 AM
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Re: FAO James et all
18-09-2009 9:49 AM
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Re: FAO James et all
22-09-2009 11:37 AM
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Quote from: ClaretMatt I believe the SNR target is reviewed every 28 days, the IP profile every 3. I'm getting a stable 7000-ishk sync now for 5 days at SNR of 15db. If I could just get down to 9db or so I think I could sync at max rate with IP profile to follow nicely
If the line stays totally stable for at least a month or so, and assuming the target SNRM is reviewed to a more favourable value by the system because of that, will it automatically force a resync to achieve the new SNRM value or will it wait to be applied until the next "accidental" resync?
Re: FAO James et all
22-09-2009 11:39 AM
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Re: FAO James et all
22-09-2009 6:02 PM
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I'm paying for 8mb speed, I have a cable run of 1.6km with a nice quiet line and right now I'm sync'd at almost 7k. That's with a SNR of 15db still. My IP profile shows 500kb. Despicable.
Re: FAO James et all
22-09-2009 7:11 PM
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you are not that is a misconception a lot make, you are paying for an up to 8mb, depending on what BT will let you have
Quote 'm paying for 8mb speed
Re: FAO James et all
22-09-2009 9:19 PM
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Re: FAO James et all
23-09-2009 10:20 AM
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I'm concerned that you're still seeing connection drops, which is likely to be the cause of your poor throughput.
Re: FAO James et all
23-09-2009 12:16 PM
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Quote from: ClaretMatt Joy of joys, the old fault has reared it's ugly head again. This time I know it's the line/BT's equipment. I've had my router plugged into the test socket for 6 days now and done without home phone. Previously tried different routers and filters with same result. Stable 99% of the time and then at random, a crippling low sync event which butchers my IP profile down to 500 or less. The longest I've had a stable connection for is three days.
Yep Three different routers.
I managed to catch the router in the act today:
Re: FAO James et all
23-09-2009 1:31 PM
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You've probably seen the update to your ticket, but just to let you know, I've raised your fault to BT.
Re: FAO James et all
23-09-2009 1:51 PM
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Re: FAO James et all
23-09-2009 1:55 PM
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It's also likely to be the reason for your throughput issues.
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