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Extremely slow internet

mankoleb
Hooked
Posts: 8
Registered: 10-09-2015

Extremely slow internet

My internet connection has slowed to a crawl. I'm looking at download speeds of 1 mbps. 

2 REPLIES
jab1
Seasoned Pro
Posts: 1,466
Thanks: 255
Fixes: 5
Registered: 24-02-2012

Re: Extremely slow internet

Have you had a look at the ADSL - Speed faults sticky at the top of this forum?

Posting the details/results requested there would help others to help you.

John
Plusnet Help Team
Plusnet Help Team
Posts: 17,636
Thanks: 619
Fixes: 159
Registered: 05-04-2007

Re: Extremely slow internet

Hi there,

 

Sorry you're having problems with your connection. Testing your line isn't showing any issues either, your current connection has been ongoing for 123 days, so there's no instablity causing issues either.

 

Can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team