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Extremely slow download speeds

Jane353850
Newbie
Posts: 1
Registered: ‎27-01-2020

Extremely slow download speeds

Hello,

 

I've been getting atrocious download speeds of 0.60Mbps recently and upload speeds of 0.37Mbps.

 

Whereas when I was with TalkTalk I was getting download speeds of about 8Mbps.

 

Please can you look into this for me?

 

Thank you

1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,955
Thanks: 1,566
Fixes: 481
Registered: ‎01-01-2012

Re: Extremely slow download speeds

Thanks for getting in touch @Jane353850

I'm sorry to hear that you're having issues with the speed of your connection.

I've tested your line today and I can see that there are some settings on your line that are set too low that may be making your speeds seem slow or your connection intermittent.

I've arranged for the line to be reset to try and fix this.

Can you monitor the speeds over the next couple of days and let us know how you get on?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team