Extremely slow download speeds
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Extremely slow download speeds
Extremely slow download speeds
27-01-2020 10:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello,
I've been getting atrocious download speeds of 0.60Mbps recently and upload speeds of 0.37Mbps.
Whereas when I was with TalkTalk I was getting download speeds of about 8Mbps.
Please can you look into this for me?
Thank you
Re: Extremely slow download speeds
28-01-2020 4:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting in touch @Jane353850
I'm sorry to hear that you're having issues with the speed of your connection.
I've tested your line today and I can see that there are some settings on your line that are set too low that may be making your speeds seem slow or your connection intermittent.
I've arranged for the line to be reset to try and fix this.
Can you monitor the speeds over the next couple of days and let us know how you get on?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Extremely slow download speeds