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Extremely slow broadband

cheverton83
Newbie
Posts: 2
Registered: 11-01-2014

Extremely slow broadband

I am a plusnet customer with a Technicolor TG582n. My internet has recently been extremely slow. I have attached the information that is requested in the relevant thread.
3 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Extremely slow broadband

Are you running the tests wirelessly?
Is there anyone on your network with any kind of file sharing/torrent programs running?
Highlighted
Moderator
Moderator
Posts: 26,694
Thanks: 1,623
Fixes: 123
Registered: 14-04-2007

Re: Extremely slow broadband

Mod Note: Duplicate topic removed.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Extremely slow broadband

Hi there,
I can see your speed profile on BTs side has dropped to 8300 so I've updated your one on our side to match, if you're seeing speeds below that though please do let us know - if that is the case please also run the BT speed tester: http://speedtest.btwholesale.com from a PC using a wired connection to the router and let us know what it reports.