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Extremely slow broadband

cheverton83
Newbie
Posts: 2
Registered: ‎11-01-2014

Extremely slow broadband

‎11-01-2014 9:02 PM

I am a plusnet customer with a Technicolor TG582n. My internet has recently been extremely slow. I have attached the information that is requested in the relevant thread.
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AndyH
Grafter
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Extremely slow broadband

‎11-01-2014 9:24 PM

Are you running the tests wirelessly?
Is there anyone on your network with any kind of file sharing/torrent programs running?
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Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Extremely slow broadband

‎11-01-2014 9:50 PM

Mod Note: Duplicate topic removed.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Extremely slow broadband

‎13-01-2014 12:04 PM

Hi there,
I can see your speed profile on BTs side has dropped to 8300 so I've updated your one on our side to match, if you're seeing speeds below that though please do let us know - if that is the case please also run the BT speed tester: http://speedtest.btwholesale.com from a PC using a wired connection to the router and let us know what it reports.
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