For the last 2 weeks I've had speeds of less than 0.3Mb down/up and back and forth with Plusnet. I'm supposed to be getting ~ 4-6Mb down, which I was getting for the first 3 months.
For the first week, all I got was "Well your sync speed is fine so there's no problem".
Eventually, (just before the weekend) Plusnet acknowledged there was a fault and the speed picked up. Now it's back down again.
I recently moved to West Yorkshire and started working for myself from home and rely on the broadband connection to be half decent but Plusnet is killing my business. I've spent most of the last 2 weeks in coffee shops or wherever I can get wifi just so I can work. It's been horrible.
Where can I go from here? I certainly don't expect to be paying this month's bill with all the problems I've been having and just want it working. If it goes on any longer, how long until I can argue breach of contract?
Regardless of what happens, I will be leaving Plusnet as soon as the contract expires - I have never had so much poor customer experience from one company!
