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Extremely low speeds
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Extremely low speeds
16-12-2013 7:53 PM
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Is it just me or does anyone else have this problem too? My broadband speed is down to 0.56.
This problem has been ongoing for months, someone fiddles with the settings, it's fine and then a
few days later it's the same rubbish service again. I even took a day off work for engineers to access
the property - surprise, surprise they didn't need to as the fault has nothing to do with our equipment.
Try to contact Plusnet by phone - 30 minute queues. British call centres, it's a joke, I might as well be
trying to contact India!
Come on Plusnet you are about to lose a customer, I'm at the end of my tether with this.
This problem has been ongoing for months, someone fiddles with the settings, it's fine and then a
few days later it's the same rubbish service again. I even took a day off work for engineers to access
the property - surprise, surprise they didn't need to as the fault has nothing to do with our equipment.
Try to contact Plusnet by phone - 30 minute queues. British call centres, it's a joke, I might as well be
trying to contact India!
Come on Plusnet you are about to lose a customer, I'm at the end of my tether with this.
Message 1 of 5
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Re: Extremely low speeds
16-12-2013 9:32 PM
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30 mins wait time, no such luck 47 mins and still waiting......
Message 2 of 5
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Re: Extremely low speeds
16-12-2013 10:02 PM
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1 hour and 15 minutes - yeah someone answered the phone!!!
Message 3 of 5
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Re: Extremely low speeds
16-12-2013 10:23 PM
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Fingers crossed they get you sorted.
Message 4 of 5
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Re: Extremely low speeds
18-12-2013 9:08 AM
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Hi @Gina,
Sorry to hear about the issue with slow speeds. I can see another engineer visit has been booked so I hope that goes ahead without any issues.
Please reply back here if there's any issues beyond that visit so we can make sure someone is on the case urgently.
Adam
Sorry to hear about the issue with slow speeds. I can see another engineer visit has been booked so I hope that goes ahead without any issues.
Please reply back here if there's any issues beyond that visit so we can make sure someone is on the case urgently.
Adam
Message 5 of 5
(387 Views)
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