Extremely low broadband speed!
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- Re: Extremely low broadband speed!
27-08-2019 2:29 PM
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I had this problem earlier this month and as result I changed the WiFi channel which initially made a noticeable change but now the speeds are extremely slow. I have attempted another channel change but to no avail. I am paying for at least 1-3 Mbps so this is highly frustrating to not receive this continuously.
Could my line be reset or looked at further as I feel I have exhausted all options here!?
Thanks
Fixed! Go to the fix.
Re: Extremely low broadband speed!
27-08-2019 4:06 PM
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Thanks for getting in touch @RWadher_20.
I'm sorry to hear that you're having issues with your connection.
We've tested your line and we can see that there are a high number of errors on the line which won't be helping matters.
Can you try connecting to the test socket as explained here to see if it improves things?
Let us know how you get on
Re: Extremely low broadband speed!
27-08-2019 6:41 PM
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Our phone line socket is quite an old socket fitting and so it is impossible to run any sort of test because I can't remove the front plate. The line feeds into a ADSL microfilter. I have checked the phone and there is a tone if that helps.
Re: Extremely low broadband speed!
27-08-2019 8:35 PM
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Thanks for getting back to us.
I can't see any faults on the line - our tests haven't picked up anything but that doesn't mean there is anything.
I can see you have advised the issue is mainly via WiFi, if you could download a WiFi analyser app from the play/apple store, it should let you know which channels are best in your area. It's more trial and error with changing channels.
Thanks.
Re: Extremely low broadband speed!
27-08-2019 8:47 PM
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Re: Extremely low broadband speed!
28-08-2019 6:35 AM
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Re: Extremely low broadband speed!
28-08-2019 11:28 AM
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Thanks for getting back to us. We're back to those large errors on the line, as you don't have a faceplate to remove this test can't be performed so I've raised a fault on the line for you. Can you update the ticket with some engineer availability and we'll get this arranged for you. Engineers can be booked Mon-Fri in an AM slot (8am - 1pm) or a PM slot (1pm - 6pm). Before we book an engineer can you please make sure, if you have any installed, that any extension cables are removed from the equation so we retest this way too.
Re: Extremely low broadband speed!
28-08-2019 1:24 PM
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Re: Extremely low broadband speed!
28-08-2019 2:32 PM
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Hey @RWadher_20,
No worries, that is all correct - we'll need you to comment on that ticket with 3 slots you can be in the property for. Once you've replied just give us a nudge on here and we'll get that arranged.
Thanks.
Re: Extremely low broadband speed!
28-08-2019 10:54 PM
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Re: Extremely low broadband speed!
29-08-2019 9:06 AM
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Hi there,
Thanks for responding to the ticket - unfortunately, you're responded with only part of the PM slot.
Just to confirm Maddy's response, we would need you to be available for the entirety of either the AM slot (8am-1pm) or the PM slot (1pm to 6pm) - we're unable to request or guarantee that an engineer would attend during only part of these slots (for example, between 4:30pm-6pm).
Could you please revisit your availability on the ticket and provide THREE timeslots/dates when you are available in case we're unable to book in your first choice?
Appreciated
Dave
Re: Extremely low broadband speed!
29-08-2019 6:57 PM
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Re: Extremely low broadband speed!
29-08-2019 9:33 PM
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Thanks for getting back to us @RWadher_20
I'm sorry to see you're experiencing a high number of errors on your line causing extremely slow speeds.
I've just booked the engineer appointment in now and confirmed this with you via your fault ticket https://www.plus.net/wizard/?p=view_question&id=193560296 sending an email and text message out.
Let us know how it goes and if you need any further assistance in the meantime.
Re: Extremely low broadband speed!
29-08-2019 9:58 PM
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Re: Extremely low broadband speed!
29-08-2019 10:06 PM
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