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Extremely Slow Broadband - 45Kbps

prasheenprakash
Newbie
Posts: 9
Registered: 24-09-2010

Extremely Slow Broadband - 45Kbps

Hi
Im a new plusnet customer. I had activated my plusnet broadband on 14th of September. The broadband was very slow right from the beginning barring one morning when I experienced good speed(I did not measure it hence cannot quantify it). I did this test today as I wanted to wait for the initial 10 days for the speeds to be stabilised.
Attached is the BT Speedtest reports. Test 1 is the test with Plusnet ADSL username and Test 2 is with the BT speedtest provided username. As you can notice I have received considerably better speed with BT speedtest username.
My data
My IP Profile: 3000Kbps
Downstream Sync: 568 Kbps
Upstream Sync: 872 Kbps
Rate achieved: 45 Kbps  Angry
My profile from plusnet
Phone exchange:
    IPSWICH
Estimated line speed:
    4.0 - Checked on 2010-08-26 19:31:33
Current line speed:
    250
Some stats from my Router/Modem
                                                                                                                                                                                                                                         
Statistics -- ADSL
Mode:ADSL2+
Line Coding:trellis On
Status:No Defect
Link Power State:L0
DownstreamUpstream
SNR Margin (dB):15.1 24.6
Attenuation (dB):47.5 23.7
Output Power (dBm):12.7 0.0
Attainable Rate (Kbps):6160 1044
Rate (Kbps):4976 444
MSGc (number of bytes in overhead channel message):65 10
B (number of bytes in Mux Data Frame):142 63
M (number of Mux Data Frames in FEC Data Frame):1 1
T (Mux Data Frames over sync bytes):1 1
R (number of check bytes in FEC Data Frame):12 0
S (ratio of FEC over PMD Data Frame length):0.9131 4.5310
L (number of bits in PMD Data Frame):1358 113
D (interleaver depth):32 1
Delay (msec):7 1
Super Frames:73084 65725
Super Frame Errors:0 0
RS Words:5189024 0
RS Correctable Errors:849 0
RS Uncorrectable Errors:0 N/A
HEC Errors:0 0
OCD Errors:0 0
LCD Errors:0 0
Total Cells:13905356 145766
Data Cells:57631 279
Bit Errors:0 0
Total ES:0 0
Total SES:0 0
Total UAS:33 0

Please can anyone help me on this?
- Prash

15 REPLIES
Community Veteran
Posts: 38,438
Thanks: 1,015
Fixes: 60
Registered: 15-06-2007

Re: Extremely Slow Broadband - 45Kbps

First thing - the BT speedtest is very flakey at the moment and you can't necessarily believe the quoted IP profile or indeed any of the information in it
The Plusnet mirror of the IP profile is showing 250kbps and may need to be increased as that is certainly crippling your speed
While waiting for a member of staff to advise the actual IP profile there are a number of things which need to be checked.
Are you aware of a low speed sync in the recent past or a lot of disconnections in a short time
Did anyone plug in an unfiltered device even for a few minutes
Do you have a Sky box connected to the phone line and are you sure it is filtered
prasheenprakash
Newbie
Posts: 9
Registered: 24-09-2010

Re: Extremely Slow Broadband - 45Kbps

Thanks Oldjim for your quick response.
The speed was slow from the first day except for a few hours one morning! I had my modem directly connected to the test socket for the last 8 days when I noticed that the speed was slow on the first day (I really do not use my phone  Roll eyes). I switched to the extension just  2 days back. Yes the Sky box and the phone was on the extension the first day and yesterday when I switched over from the test socke. I disconnected them from socket yesterday.
Hope this gets resolved quickly.. fingers crossed.
Cheers!
Prasheen
Community Veteran
Posts: 38,438
Thanks: 1,015
Fixes: 60
Registered: 15-06-2007

Re: Extremely Slow Broadband - 45Kbps

If you hold that sync for another day or so your IP profile should increase and the Plusnet value will follow.
prasheenprakash
Newbie
Posts: 9
Registered: 24-09-2010

Re: Extremely Slow Broadband - 45Kbps

Thanks Oldjim
Is it BT or plusnet going to change the IP Profile? Should I raise a ticket on plusnet?
On the plusnet site line speed is shown as
Phone exchange:
    IPSWICH
Estimated line speed:
    4.0 - Checked on 2010-08-26 19:31:33
Current line speed:
    250
- Prash
prasheenprakash
Newbie
Posts: 9
Registered: 24-09-2010

Re: Extremely Slow Broadband - 45Kbps

Just did a test on speedtest.net. The results look pathetic. Not sure this can be classified as broadband  Cry
Community Veteran
Posts: 38,438
Thanks: 1,015
Fixes: 60
Registered: 15-06-2007

Re: Extremely Slow Broadband - 45Kbps

BT fix the IP profile and Plusnet just follow it
It would be worth raising a ticket (or phone) asking them to check that their number matches the IP profile
prasheenprakash
Newbie
Posts: 9
Registered: 24-09-2010

Re: Extremely Slow Broadband - 45Kbps

I had called up plusnet support yesterday. They noticed some disconnections on the line and adviced me to leave the router connected to the test socket for 24 hours for observation.
I need to call them tonight to check the results.
Checked speedtest.net today too from the test socket. The results are the same.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Extremely Slow Broadband - 45Kbps

Hi prasheenprakash,
I have just matched BT & PN profile to 4500 so you should see a big increase shortly.
Jojo Smiley
prasheenprakash
Newbie
Posts: 9
Registered: 24-09-2010

Re: Extremely Slow Broadband - 45Kbps

Thanks Jojo
I need to setup the wireless on my router/ASDL modem. This could include a bit of reboots to get it working. Worried if this will reset the speed back to dinosaur era..
Thanks
Prasheen
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Extremely Slow Broadband - 45Kbps

Hi prasheenprakash,
You shouldn't need to reboot the router to connect the wireless.
Jojo Smiley
prasheenprakash
Newbie
Posts: 9
Registered: 24-09-2010

Re: Extremely Slow Broadband - 45Kbps

Hi Jojo
I need to change the wireless settings on the router/ASDL modem.. Both my and my wifes laptops are refusing to connect to the wireless router. Last time I tried, it took around 3 -4 reboots of the router with various SSIDs to get it working.
Shall I disconnect the router/ASDL modem from the phone line to setup the wireless network? Will disconnecting it slow down my broadband profile?
Cheers!
Prash
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Extremely Slow Broadband - 45Kbps

HI prasheenprakash,
what router are you using? Setting up wireless should be far easier than that.
Jojo Smiley
prasheenprakash
Newbie
Posts: 9
Registered: 24-09-2010

Re: Extremely Slow Broadband - 45Kbps

Its a Dynamode R-ADSL-C4W-G1.
prasheenprakash
Newbie
Posts: 9
Registered: 24-09-2010

Re: Extremely Slow Broadband - 45Kbps

Just tried speedtest.net. Show a small improvement in download speed from .13Mbps to .23 Mbps.
Should I reboot the router for the updated profile to be applied?

Cheers!
Prash