Extremely Slow Broadband - 45Kbps
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- Re: Extremely Slow Broadband - 45Kbps
Extremely Slow Broadband - 45Kbps
24-09-2010 9:11 PM
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Im a new plusnet customer. I had activated my plusnet broadband on 14th of September. The broadband was very slow right from the beginning barring one morning when I experienced good speed(I did not measure it hence cannot quantify it). I did this test today as I wanted to wait for the initial 10 days for the speeds to be stabilised.
Attached is the BT Speedtest reports. Test 1 is the test with Plusnet ADSL username and Test 2 is with the BT speedtest provided username. As you can notice I have received considerably better speed with BT speedtest username.
My data
My IP Profile: 3000Kbps
Downstream Sync: 568 Kbps
Upstream Sync: 872 Kbps
Rate achieved: 45 Kbps
My profile from plusnet
Phone exchange:
IPSWICH
Estimated line speed:
4.0 - Checked on 2010-08-26 19:31:33
Current line speed:
250
Some stats from my Router/Modem
Statistics -- ADSL | ||
Mode: | ADSL2+ | |
Line Coding: | trellis On | |
Status: | No Defect | |
Link Power State: | L0 | |
Downstream | Upstream | |
SNR Margin (dB): | 15.1 | 24.6 |
Attenuation (dB): | 47.5 | 23.7 |
Output Power (dBm): | 12.7 | 0.0 |
Attainable Rate (Kbps): | 6160 | 1044 |
Rate (Kbps): | 4976 | 444 |
MSGc (number of bytes in overhead channel message): | 65 | 10 |
B (number of bytes in Mux Data Frame): | 142 | 63 |
M (number of Mux Data Frames in FEC Data Frame): | 1 | 1 |
T (Mux Data Frames over sync bytes): | 1 | 1 |
R (number of check bytes in FEC Data Frame): | 12 | 0 |
S (ratio of FEC over PMD Data Frame length): | 0.9131 | 4.5310 |
L (number of bits in PMD Data Frame): | 1358 | 113 |
D (interleaver depth): | 32 | 1 |
Delay (msec): | 7 | 1 |
Super Frames: | 73084 | 65725 |
Super Frame Errors: | 0 | 0 |
RS Words: | 5189024 | 0 |
RS Correctable Errors: | 849 | 0 |
RS Uncorrectable Errors: | 0 | N/A |
HEC Errors: | 0 | 0 |
OCD Errors: | 0 | 0 |
LCD Errors: | 0 | 0 |
Total Cells: | 13905356 | 145766 |
Data Cells: | 57631 | 279 |
Bit Errors: | 0 | 0 |
Total ES: | 0 | 0 |
Total SES: | 0 | 0 |
Total UAS: | 33 | 0 |
Please can anyone help me on this?
- Prash
Re: Extremely Slow Broadband - 45Kbps
24-09-2010 10:12 PM
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The Plusnet mirror of the IP profile is showing 250kbps and may need to be increased as that is certainly crippling your speed
While waiting for a member of staff to advise the actual IP profile there are a number of things which need to be checked.
Are you aware of a low speed sync in the recent past or a lot of disconnections in a short time
Did anyone plug in an unfiltered device even for a few minutes
Do you have a Sky box connected to the phone line and are you sure it is filtered
Re: Extremely Slow Broadband - 45Kbps
24-09-2010 10:28 PM
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The speed was slow from the first day except for a few hours one morning! I had my modem directly connected to the test socket for the last 8 days when I noticed that the speed was slow on the first day (I really do not use my phone ::)). I switched to the extension just 2 days back. Yes the Sky box and the phone was on the extension the first day and yesterday when I switched over from the test socke. I disconnected them from socket yesterday.
Hope this gets resolved quickly.. fingers crossed.
Cheers!
Prasheen
Re: Extremely Slow Broadband - 45Kbps
24-09-2010 10:36 PM
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Re: Extremely Slow Broadband - 45Kbps
25-09-2010 8:46 AM
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Is it BT or plusnet going to change the IP Profile? Should I raise a ticket on plusnet?
On the plusnet site line speed is shown as
Phone exchange:
IPSWICH
Estimated line speed:
4.0 - Checked on 2010-08-26 19:31:33
Current line speed:
250
- Prash
Re: Extremely Slow Broadband - 45Kbps
25-09-2010 8:53 AM
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Re: Extremely Slow Broadband - 45Kbps
25-09-2010 11:16 AM
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It would be worth raising a ticket (or phone) asking them to check that their number matches the IP profile
Re: Extremely Slow Broadband - 45Kbps
26-09-2010 10:32 AM
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I need to call them tonight to check the results.
Checked speedtest.net today too from the test socket. The results are the same.
Re: Extremely Slow Broadband - 45Kbps
28-09-2010 3:39 PM
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I have just matched BT & PN profile to 4500 so you should see a big increase shortly.
Jojo
Re: Extremely Slow Broadband - 45Kbps
28-09-2010 3:43 PM
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I need to setup the wireless on my router/ASDL modem. This could include a bit of reboots to get it working. Worried if this will reset the speed back to dinosaur era..
Thanks
Prasheen
Re: Extremely Slow Broadband - 45Kbps
28-09-2010 4:18 PM
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You shouldn't need to reboot the router to connect the wireless.
Jojo
Re: Extremely Slow Broadband - 45Kbps
28-09-2010 5:10 PM
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I need to change the wireless settings on the router/ASDL modem.. Both my and my wifes laptops are refusing to connect to the wireless router. Last time I tried, it took around 3 -4 reboots of the router with various SSIDs to get it working.
Shall I disconnect the router/ASDL modem from the phone line to setup the wireless network? Will disconnecting it slow down my broadband profile?
Cheers!
Prash
Re: Extremely Slow Broadband - 45Kbps
28-09-2010 5:20 PM
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what router are you using? Setting up wireless should be far easier than that.
Jojo
Re: Extremely Slow Broadband - 45Kbps
28-09-2010 5:30 PM
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Re: Extremely Slow Broadband - 45Kbps
29-09-2010 5:59 AM
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