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Extremely Poor Broadband Speed!!!

hjackson1987
Newbie
Posts: 1
Registered: 04-10-2016

Extremely Poor Broadband Speed!!!

THIS IS NOW SORTED!

 

 

I have been a plusnet customer for over a year now. When we finished our initial offer package, we re signed a contract to continue with broadband and our landline.

 

We are used to getting between 5 - 6MB speeds but for the last few weeks we are lucky to even hit 0.2MB. I have done all the usual - reboot the router etc but nothing is changing. Can one of the tech team look into this as I work from home and need my internet to do my job

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,543
Thanks: 247
Fixes: 111
Registered: 01-01-2012

Re: Extremely Poor Broadband Speed!!!

Sorry to hear you're having issues.

I'm just running a few tests on your line.

[edit]

Your line is testing fine. Are you connecting over a wired or wireless connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team