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Extreme slow broadband and keeps dropping

Posts: 3
Registered: ‎24-02-2021

Extreme slow broadband and keeps dropping

I want the call with [CSA Removed] listened to by a manager and for the manager to call me back. He was extremely aggressive, shouted at me, was condescending, rude and threatening and accusatory. It was the worst experience I have had with any company and he needs to be put on a disciplinary. I called plusnet because of persistent dropping of the broadband which started when I joined the company. I have had several engineers come out to fix whatever problem they claimed they could see and I have had 3 routers sent to me yet the connection has continued. The problem of dropping has occurred every week, several times and literally every Month, I have had to call complaining. Its the worst experience ever on top of now the worst customer service from [CSA Removed] who literally screamed at me and was so rude and aggressive. I am eagerly awaiting a call back from a senior manager, after the call between [CSA Removed] and I has been listened to.



Moderators Note: CSA name(s) removed as per Forum rules

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Extreme slow broadband and keeps dropping

Good morning @metharu

Thank you for reaching out and I'm extremely sorry to hear about the poor experience that you went through on the phone yesterday evening. I can see that you've raised an online complaint on the account, so our Team will shortly be in touch to discuss both technical and customer service matters with you shortly.

 Plusnet Help Team - Leeds