cancel
Showing results for 
Search instead for 
Did you mean: 

Extreme fluctuation in download speed

Highlighted
Kaish
Newbie
Posts: 3
Registered: 08-07-2014

Extreme fluctuation in download speed

Hi all, hope you can help.

 

I've been a PlusNet customer for quite a long time and over the last few months have started having quite extreme fluctuations in speed. The fluctuations are usually short lived but quite frequent.

 

For example, I could run a speed test one minute and receive my full 13Mbps download speed, then run another test two minutes later and receive 0.05Mbps. This causes extreme frustration when streaming or gaming.

I get the issues wether wired or wireless.

 

I've attached my router info in the hopes that someone who knows better than I might shed some light on the situation.

Any help appreciated, cheers

 

 

 

2 REPLIES
adun
Newbie
Posts: 1
Registered: 07-12-2017

Re: Extreme fluctuation in download speed

Hi

You are not alone. I am getting exactly the same problems, often getting no internet connection at all. Turning router off/ on sometimes helps as a temporary fix.

I have had an open question with Plusnet for weeks and still not sorted . Simply getting a reply takes several days.

Hope someone in the Community can help.

Plusnet Staff
Plusnet Staff
Posts: 169
Thanks: 55
Fixes: 6
Registered: 07-12-2017

Re: Extreme fluctuation in download speed

Hi there, welcome to the forum.

 

Are you still experiencing issues?

 

If you could DM me your Username I will have a look into this for you @Kaish @adun

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team