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Explain PN Jargon

dvvrue95
Grafter
Posts: 134
Registered: 17-08-2007

Explain PN Jargon

Hi folks,
having problems with my broadband since electrical storm last Thursday.
Reported and ticket issued etc. awaiting BTORfeedback  Smiley
But have noticed some PN jargon appearing on the progress of the ticket
including these two references :-
"returned to the BOT" who or what is BOT? and
"fault located in DT"    ditto
NOTE i am usiing a tempy MiFi connection to post this message
Ian
2 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Explain PN Jargon

Hi there,
BOT is our Broadband Operations Team, they handle all the ordering and providing and used to handle faults (not sure if faults are more regarded as a separate department now).
Fault in DT means that there was a fault in the Diagnostic Test that we ran on the line, however looking further into your fault it seems it's been found to lie between the DP and CP (that's Distribution Point, your local green box, and Customer Premises - your own house Smiley ) which basically says it's a wiring issue. I believe it's in hand with a local phone engineer who'll most likely get it sorted out without a visit to your premises being needed though I'm afraid we don't have an estimated date for that yet. We'll let you know as soon as we know more.
dvvrue95
Grafter
Posts: 134
Registered: 17-08-2007

Re: Explain PN Jargon

Hi Matt,
thanks for explanations, most helpful.
Had update from BTOR via PN ticket.
I can't wait until 17:00 tomorrow (Thurs) since that appears
to be when BTOR expect to resolve fault.
Checked with my router this morning and D/L speed is around
200kbs U/L speed  600kbs so I guess I just have to wait.
Ian
Using a tempy MiFi connection to post this- sure uses these 1Gb simms up!