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Experiencing issues with my broadband

fatimab06
Hooked
Posts: 5
Registered: ‎11-07-2023

Experiencing issues with my broadband

My internet will go on and off for a good two three minutes and will stop connecting to all iPhone even after I have renegrees the password? Does anyone know how to fix this?
1 REPLY 1
jab1
Legend
Posts: 18,551
Thanks: 6,041
Fixes: 280
Registered: ‎24-02-2012

Re: Experiencing issues with my broadband

 

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

John