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Excruciatingly low speeds.

coatseh
Grafter
Posts: 73
Registered: 08-11-2009

Excruciatingly low speeds.

Hi, Recently I have been getting speeds on under 2mb download (average around 0.7mb) and even lower upload speeds.

 

 

I normally get around 12mb+ download.so I am totally perplexed as to why this is occuring. Here are a few router stats.

 

                             Upstream Downstream
Current Rate (Kbps) 1056 15704
Max Rate (Kbps) 1060 15916
SNR Margin (dB) 7.4 12.4
Line Attenuation (dB) 3.5 16.5
Errors (Pkts) 0 0

 

I know that isn't a lot to go on, but let me know any more information you need and I will provide it! 

 

Thank you!

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Excruciatingly low speeds.

Hey there. Sorry to hear you're experiencing slow speeds. I've looked into your account and I'm not finding any issues. Are you connecting over wireless?

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
coatseh
Grafter
Posts: 73
Registered: 08-11-2009

Re: Excruciatingly low speeds.

Yes all devices are via wireless.

 

My laptop/computer seem fine now however my xbox one is still getting very low speeds (less than 1mb).

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Excruciatingly low speeds.

I'd probably suggest seeing if your speed is any better/more stable with a PC or laptop connected via an Ethernet cable to the router.

Here's a guide about wireless connectivity:
http://www.plus.net/help/broadband/getting-the-best-wifi-signal/

Let us know how you get on or if it's no better via Ethernet.
I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support