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Exchange status checker out of date or valid info?

Community Veteran
Posts: 3,188
Thanks: 20
Fixes: 2
Registered: ‎31-07-2007

Exchange status checker out of date or valid info?

For my exchange it's been showing the same information since May, is it out of date or is it just lazy BT not fixing the issue?
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
5 REPLIES
Moderator
Moderator
Posts: 18,838
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Registered: ‎11-01-2008

Re: Exchange status checker out of date or valid info?

It's certainly out of date for my exchange as I know it's been upgraded to ADSL2+

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: Exchange status checker out of date or valid info?

The exchange checker which contains important information for customers is NOT a supported Plusnet tool. It was created by a member of the Usergroup who subsequently went to work for Plusnet. He still looks after it in his spare time.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Superuser
Superuser
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Registered: ‎10-04-2007

Re: Exchange status checker out of date or valid info?

If nothing has changed then BT rarely (if ever?) post updates.  More info on how up to date the latest data set is, would be to check the 'Service outage' option within the Exchange Checker?  For my Exchange, the last equipment update was in 2008!  - but the service outage data records a brief outage on 3/9/2009.
This does suggest that recent BT status data has been updated to the site?
Maurice
Community Veteran
Posts: 26,722
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Registered: ‎10-04-2007

Re: Exchange status checker out of date or valid info?

Quote from: MauriceC
If nothing has changed then BT rarely (if ever?) post updates. 

That's not right - there is an update every week - it's just that the exchange checker data on Usertools isn't being updated by anybody. Go to the VP capacity page and then add &etashow=yes&full=1 to the end of the URL, updates stopped being applied in June whereas they were weekly before that.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Exchange status checker out of date or valid info?

The updates weren't being applied on Usertools weekly Roll eyes
I raised this issue here
Seems like another case of all talk and no action Sad