Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Exchange status checker out of date or valid info?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Exchange status checker out of date or valid i...
Exchange status checker out of date or valid info?
19-09-2009 12:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
For my exchange it's been showing the same information since May, is it out of date or is it just lazy BT not fixing the issue?
FTTP 500 regrade from Tues 28th November
Message 1 of 6
(1,351 Views)
5 REPLIES 5
Re: Exchange status checker out of date or valid info?
19-09-2009 8:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's certainly out of date for my exchange as I know it's been upgraded to ADSL2+
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 2 of 6
(558 Views)
Re: Exchange status checker out of date or valid info?
20-09-2009 10:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The exchange checker which contains important information for customers is NOT a supported Plusnet tool. It was created by a member of the Usergroup who subsequently went to work for Plusnet. He still looks after it in his spare time.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 3 of 6
(558 Views)
Re: Exchange status checker out of date or valid info?
20-09-2009 6:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If nothing has changed then BT rarely (if ever?) post updates. More info on how up to date the latest data set is, would be to check the 'Service outage' option within the Exchange Checker? For my Exchange, the last equipment update was in 2008! - but the service outage data records a brief outage on 3/9/2009.
This does suggest that recent BT status data has been updated to the site?
Maurice
This does suggest that recent BT status data has been updated to the site?
Maurice
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Message 4 of 6
(558 Views)
Re: Exchange status checker out of date or valid info?
20-09-2009 10:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: MauriceC If nothing has changed then BT rarely (if ever?) post updates.
That's not right - there is an update every week - it's just that the exchange checker data on Usertools isn't being updated by anybody. Go to the VP capacity page and then add &etashow=yes&full=1 to the end of the URL, updates stopped being applied in June whereas they were weekly before that.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 5 of 6
(558 Views)
Re: Exchange status checker out of date or valid info?
21-09-2009 12:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The updates weren't being applied on Usertools weekly
I raised this issue here
Seems like another case of all talk and no action
I raised this issue here
Seems like another case of all talk and no action
Message 6 of 6
(558 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Exchange status checker out of date or valid i...