Is there any alternative to the MAX thingy

[#1]

As I said earlier in this post an Openreach engineer came out yesterday and spent an hour fitting a shiny new socket that doesn't need a filter

[#2]

Ah, my apologies.
Looking further into BTs records I can't actually see any change in their profiling, which would suggest that the change that you were waiting for hasn't actuallty happened yet.

[#3]

Does that explain why it changes from 1376 after a reboot to 160 a few hours later?

[#4]

Not really
Are you talking about results that you get from speedtests?  If so, I don't know why you would get a result that high as from what BT are telling us, you shouldn't be able to until they make profile changes.

[#5]

It's the stats from my router, it says this after a reboot
Statistics Downstream Upstream 
Line Rate 1376 Kbps 448 Kbps 
And then when you check it a few hours later (without rebooting) it says this:
Statistics Downstream Upstream 
Line Rate 160 Kbps 448 Kbps 

[#6]

If you're still seeing those connection speeds then you definitely still have a problem and the engineer didn't actually fix what was the cause of your slowdowns.
I've looked into your fault and it's been passed back to BT for further investigation.

[#7]

I've noticed the ticket has been escalated back to BT - with exactly the information that was available two weeks ago! Is there any way to speed this process up instead of going round in circles?
Apologies for the rant.

[#8]

Hi Jennies,
No, it's okay.  I'd be pretty annoyed if I were in your position.
There's not really a massive amount that we can do to get BT to speed things up, but keep an eye on your ticket and if yuou haven't had an update in the next 2-3 hours, give me a shout and I'll see what I can do.

[#9]

Thank you

[#10]

There have been no updates in the ticket.
BUT I've just had a message on my mobile from BT Openreach to say that there is nothing that can be done it's the distance I am from the exchange. Please take this up with your service provider.
What do I do now? I don;t understand as I have had speeds up to almost 1.5Mb as you can see from my BT speedtests. My house hasn't moved and nor has the exchange 

[#11]

Hi there,
I've just updated your ticket and tried giving you a ring, but unfortunately you weren't in.

[#12]

The Openreach muppets have arrived as a double act today and are telling me to cancel my phone line and ask for a new one so that I get put on to the new exchange, they're not going to get a cup of tea today 
The bottom line is we had a nice steady usable rate for months and now we haven't, I'm guessing the building of around 1,000 extra houses between us and the exchange is probably the defining factor, or it could be the fog today!
Do you think applying for a new line is the best way to go now?

[#13]

If the new exchange is closer, it won't cost you anything to do it and you keep the same number (which is possible) then go for it. You may then benefit from a much faster connection.

[#14]

That's really quite dissapointing.  It is of course possible that the addition of the new properties will cause additional "noise" on your line thus decreasing the synchronisation speed and causing instability in your speeds.  It's also quite possible that this is the best you can get. Which, like I've said, is very dissapointing
If you do have another line installed and BT will actually categorically state that it will take a different route to your exchange, then I would advise initially getting it set up as a different telephone number as this will make it easier for us to get an order placed quickly on your behalf.  You would be entitled to free signup, although if you were to leave within a year, we'd need to charge £40, as we'll have to pay this to BT to get your line activation as we would have way of claiming back this cost.
Let me know how you weant to proceed.  You've got my phone number

[#15]

Well I can see the new exchange from my bedroom window, let's see how they conclude their visit today and we'll take it from there