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Exchange Upgrade and speeds

Bitemeh1980
Grafter
Posts: 50
Thanks: 6
Registered: 07-07-2011

Exchange Upgrade and speeds

Hi Plusnet.
In the past couple of weeks my exchange was upgraded to my delight, we are now on ADSL2+ and getting double the speeds. However i am wondering if my speeds should be higher. According to BT my line is capable of up to 21mg, however i havent really gone past 17 and the IP profile hasnt moved up at all, as you can see it has been stuck at 16.69 since the upgrade. It has been like this for possibly over a week now. I would appreciate any advice and help from Plusnet. This is a long shot but would an IP profile nudge in the right direction help?
Thanks as always, one loyal happy customer.  Cheesy
14 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Exchange Upgrade and speeds

Hi,
21Mb is pretty much the maximum achievable speed on the 21CN ADSL2+ service, on a perfect line in ideal conditions - I'm afraid that doesn't necessarily mean *your* line is capable of that, I believe that's stated on all BT speed tests? (I'll get shouted down if I'm wrong there in no time).
Your profile is at 18100 though which is definitely a good speed, if you're not seeing that try disconnecting and reconnecting via the router's interface (possibly powering the router off after disconnecting just to be sure) and see if things pick up a bit? Not sure you'd get much of a higher profile than that though.
If you could post your router stats in here we could have a look and advise further?
Bitemeh1980
Grafter
Posts: 50
Thanks: 6
Registered: 07-07-2011

Re: Exchange Upgrade and speeds

Hi Matt thx for info. You said my profile is higher than it actually is. I posted a SS on my first post  Smiley Its a bit lower. Will try as you suggested though thx
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Exchange Upgrade and speeds

Matt, Have you placed the order to uncap his upload?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Bitemeh1980
Grafter
Posts: 50
Thanks: 6
Registered: 07-07-2011

Re: Exchange Upgrade and speeds

Call me blonde but what does uncapping upload do?  Crazy Thx for all help and suggestions  Smiley
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Exchange Upgrade and speeds

In your case it will probably double the upload speed.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Bitemeh1980
Grafter
Posts: 50
Thanks: 6
Registered: 07-07-2011

Re: Exchange Upgrade and speeds

Ah i see. Many thanks. My routor is showing Bandwidth (Up/Down) [kbps/kbps]: 445 / 20,367 Not sure what it means, although its a lot higher than before exchange upgrade  Smiley
Bitemeh1980
Grafter
Posts: 50
Thanks: 6
Registered: 07-07-2011

Re: Exchange Upgrade and speeds

Yeah IP profile still sat at 16.69. Pretty much exact same as the first pic i uploaded
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Exchange Upgrade and speeds

Could you post the detailed router stats (including the attenuation and SN margin) please.
The IP profile will be 88.2% of the sync speed (bandwidth).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Bitemeh1980
Grafter
Posts: 50
Thanks: 6
Registered: 07-07-2011

Re: Exchange Upgrade and speeds

Where is the routor setting can i find this please. Have looked but must be blind sorry  Embarrassed
Bitemeh1980
Grafter
Posts: 50
Thanks: 6
Registered: 07-07-2011

Re: Exchange Upgrade and speeds

Think i found it sorry for delay.
Uptime: 0 days, 0:24:10
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 445 / 20,367
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.5 / 0.0
Line Attenuation (Up/Down) [dB]: 8.0 / 14.0
SN Margin (Up/Down) [dB]: 30.5 / 3.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 6
HEC Errors (Up/Down): 0 / 6
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Exchange Upgrade and speeds

Download all looks absolutely fine. Upload those figures confirm that you will see a huge increase in upload speed when it is uncapped.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Bitemeh1980
Grafter
Posts: 50
Thanks: 6
Registered: 07-07-2011

Re: Exchange Upgrade and speeds

Ah ok then. Thanks for info guys.
/salute
P.S Can someone uncap upload speed then? many thanks
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Exchange Upgrade and speeds

Order placed and will complete tomorrow Smiley
Bitemeh1980
Grafter
Posts: 50
Thanks: 6
Registered: 07-07-2011

Re: Exchange Upgrade and speeds

Many thanks. This is why im with Plusnet. Service like no other company. Superb!  Cheesy