Exchange Accepting Orders
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Exchange Accepting Orders
Exchange Accepting Orders
12-04-2014 3:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My exchange (Drumchapel) is accepting Fibre orders but I can only find on cabinet in the whole of the area that is Fibre ready (cabinet 8). I am on cabinet 4 and have seen them install the new cabinet over the various months in my area.
I thought they only started accepting orders when at least 10 cabinets where operational?
Regards
Sam
Re: Exchange Accepting Orders
14-04-2014 1:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Exchange Accepting Orders
14-04-2014 2:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am a bit obsessive and I can confirm I checked 23 cabinets in the area, and I I could only find 23 and right now only 1 is accepting fibre right now.
So are they no longer following that rule perhaps?
Thanks
Sam
Re: Exchange Accepting Orders
14-04-2014 2:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That could be the case but it's not something that we can confirm unfortunately. The roll out of any service service(s) and/or technology is at BT Openreach's discretion.
They could be filling up one cabinet for now and not following their guidelines but I couldn't be sure why they are doing this. We get very little information until our customers cabinet go live.
Re: Exchange Accepting Orders
14-04-2014 2:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Which availability checker are you using?
It would be very interesting to know if the BT Retail fibre availability site reports more availability in your area than other sites... it would confirm what has been long suspected - the Chinese paper walls between BTOR / BTw / BT Retail are not as thick as they need to be.
Remember that availability and willing to take orders are not the same thing.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Exchange Accepting Orders
14-04-2014 2:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I was checking: https://www.btwholesale.com/includes/adsl/main.html and on the main BT website, both of which say the same thing its a no go.
Thanks
Sam
Re: Exchange Accepting Orders
15-04-2014 10:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Oh things may be progressing seen two guys working inside the cabinet. Didn't see any Openreach logos etc. Just two guys with high vis jackets and a plain white van.
Regards,
Sam
Re: Exchange Accepting Orders
15-04-2014 10:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I had another listen, put my ear up to the vents and could hear some low level noise. So far so good, hoping it won't be much longer.
Regards,
Sam
Re: Exchange Accepting Orders
16-04-2014 10:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Checked the availability checker today and it's now showing me fibre speed estimates with an availability date of 31st May.
-Sam
Re: Exchange Accepting Orders
17-04-2014 9:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Seems my cabinet became available today so put my order in for the upgrade, appointment booked for 30 April. Already e-mailed for something sooner if possible, happy to take any open appointments that may have been cancelled etc.
Thanks
Sam
Re: Exchange Accepting Orders
17-04-2014 9:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Exchange Accepting Orders
17-04-2014 9:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Exchange Accepting Orders
17-04-2014 10:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for trying
Regards,
Sam
dick:quote
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Exchange Accepting Orders