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Exceeded monthly usage billing query

mapletree
Grafter
Posts: 644
Registered: 28-07-2007

Exceeded monthly usage billing query

I am on BBYW2 and have exceeded my usage allowance.  I had selected the option to pay for extra bandwidth if needed (PAYG).  The website says I will be charged £0.98 per GB extra.  However, the email I received say I will be charged £2 for 2GB.  I haven't used more than 1GB more than the limit, so why the difference?
2 REPLIES
Community Veteran
Posts: 38,402
Thanks: 996
Fixes: 58
Registered: 15-06-2007

Re: Exceeded monthly usage billing query

Because the automated email can't get it right - it thinks everyone is on the new packages.  Sad
mapletree
Grafter
Posts: 644
Registered: 28-07-2007

Re: Exceeded monthly usage billing query

Great  Roll eyes