Exceeded broadband usage
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Exceeded broadband usage
Exceeded broadband usage
01-11-2013 11:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yesterday (Thurs 31st October), using my computer in the same manner as usual, i racked up additional useage at the rate of almost 1GB per hour. Alerted by the email telling me that my usage was exceeded, i called Plusnet. I am the only person in the house using Plusnet on my Apple Mac computer.
The initial agent tried to fob me off by saying that i must be downloading or updating programs or that the 13 photos i uploaded to Facebook/Flickr had caused this. The pictures are only 2.2mb each. I watched 30 seconds of youtube footage. No programs downloaded or updated. I don't do games or streaming etc. Not happy, he put me through to technical support. They took remote control of my computer and could find nothing which would cause this. In the hour and a quarter we were on the phone, my useage went from 10.63GB to 12.29GB eventually finishing the day at 12.97GB when i switched the router off.
Called Plusnet this morning and hard wired the Mac to the router. Wireless switched off. Still used 1.2GB in an hour.
Called Plusnet again and wireless password changed. Again my computer looked at by remote and nothing found.
Plusnet saying there must be something on my Mac which is doing this and might be wise to ring Apple.
Has anyone else experienced unknown data useage of this magnitude?
Re: Exceeded broadband usage
01-11-2013 11:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Exceeded broadband usage
01-11-2013 12:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Exceeded broadband usage
01-11-2013 12:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you click on the Apple logo on the top left and go to "About This Mac", which version are you running now?
Re: Exceeded broadband usage
01-11-2013 12:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Exceeded broadband usage
01-11-2013 12:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Exceeded broadband usage
01-11-2013 12:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You're running the latest version of OSX Lion.
It might be worth having a look at this http://reviews.cnet.com/8301-13727_7-57580828-263/use-nettop-command-to-check-per-application-networ... It tells you how to monitor your network activity of all applications/processes on your mac (just in case something is using traffic when it shouldn't).
Re: Exceeded broadband usage
01-11-2013 1:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
10.8.5 is Mountain Lion.
and Mountain Lion doesn't auto update anything without you allowing it to.
it will tell you there are updates available, but it doesn't go and download the updates on its own.
Re: Exceeded broadband usage
01-11-2013 1:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
http://support.apple.com/kb/ht1338
You may be set to 'Download newly available updates in the background' ?
Re: Exceeded broadband usage
01-11-2013 4:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It was also found to be active when I was at work.............. so I turned it all off after every time I used it seemed to solve the problem, but I then decided to go unlimited.
Re: Exceeded broadband usage
02-11-2013 8:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Exceeded broadband usage
02-11-2013 8:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you are using WEP then it can be hacked in minutes, WPA2 is slightly more secure
Re: Exceeded broadband usage
03-11-2013 10:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The exact same thing has happened to us on the exact same day, usually we will use only half to three quarters of our 10gb down load then on the 1st of November on Friday we somehow have downloaded all most 6gb, in one day. I was suppriesed because I was away from the house from Wednesday till yesterday (Saturday). The only thing that is different is a red light has appeared on the router next to the internet symbol this means we are not connected to the internet but we still have it????? Anyway I will be ringing plusnet on Monday and asking why they did not just put us on the unlimited which cost only two quid more like they said they would rather than charge us 1 pound per GB. We are now up to 17gb this month with over two weeks left. Have been with plusnet for over three years renewal due in January, it may be a change of supplier.
Re: Exceeded broadband usage
03-11-2013 9:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Not happy with Plusnets treatment of this situation. But what can you do. It's shocking to hear someone else has also experienced the same problem. The initial response from Plusnet was deplorable. The engineers have cleared Plusnet of any blame and myself. Can only assume i was hacked. Most other firms would treat this with a different attitude. Although i have always praised Plusnet....things have just changed.
Re: Exceeded broadband usage
03-11-2013 9:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It would be worth keeping an eye on your data usage on a daily basis for the next couple of months to make sure that whoever may have been using your connection (if this was the case) hasn't found another way in.
Fingers crossed it is all sorted for you.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Exceeded broadband usage