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Exceeded Limit On BBYW Option 2 - Confused

Community Veteran
Posts: 1,139
Thanks: 4
Registered: ‎20-07-2007

Exceeded Limit On BBYW Option 2 - Confused

I've just exceeded my 15GB monthly allowance for BBYW Option 2 but I'm confused how much extra usage I've bought.
VMBU on the portal says:
"You have exceeded your allowance. Your usage has been extended by 1GB - charged at £0.98 on your next bill (£0.98 per 1GB)." VMBU now shows that I have a paid for allowance of 16 GB.
I've also received an e-mail that says:
"You've now used up your product's broadband usage allowance of for this month. We've added a further 2 GB of usage for the month to your account, which will add a £2 charge to your next subscription charge."
Which one is right?
Bob
3 REPLIES
scootie
Grafter
Posts: 4,799
Registered: ‎03-11-2007

Re: Exceeded Limit On BBYW Option 2 - Confused

looks like the default info for the new value an pro top up traiffs that email.
i would think your vmbu is telling the truth an the email is one of the many automated emails giving the wrong info to legacy customers
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Exceeded Limit On BBYW Option 2 - Confused

Hi Bob,
Disregard the email - the information in the portal is correct.  Usage is added in 1GB chunks on your product.
Community Veteran
Posts: 1,139
Thanks: 4
Registered: ‎20-07-2007

Re: Exceeded Limit On BBYW Option 2 - Confused

Thanks James. I much prefer to be able to buy extra capacity in 1GB chunks so that's good news.
I think you should sort the e-mails out though.
Bob