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Estemated and current line speed

Mocca
Grafter
Posts: 38
Registered: 30-09-2010

Estemated and current line speed

Quote
Now that your service has now been active for 14 days, we thought we'd let you know the speed as it stands today, by way of comparison.
Estimated line speed: 13Mbps
Current line speed: 2.5Mbps
You can keep a track of your line speed through our website:

Have just recieved a email from plusnet stating the quote.
If estimated is so high why am i still opn a profile of 2500?
Such a low speed would not be good enough to stream hd films smoothly Sad
13 REPLIES
Community Veteran
Posts: 38,417
Thanks: 1,003
Fixes: 58
Registered: 15-06-2007

Re: Estemated and current line speed

Can you post your router stats and the result of the BT speedtest
Plusnet Help Team
Plusnet Help Team
Posts: 12,784
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Registered: 27-04-2007

Re: Estemated and current line speed

Hi Mocha,
I'm sorry that in the interest of being honest and plain speaking with you our response may disappoint.
The speed estimate of 13mb was based on locality, your individual phone line has an attenuation of 47db which means that it is quite a long distance between you and the exchange. With these factors in mind we'd expect speeds of between 5 and 6mb.
I can see that you have raised a fault ticket so we'll leave that for the faults team to deal with and see if we can improve things more towards the kind of line speeds I've mentioned.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Mocca
Grafter
Posts: 38
Registered: 30-09-2010

Re: Estemated and current line speed

Cool, will leave it to the faults team, thanks for your reply.
This is my bt speed test
Test1 comprises of Best Effort Test:  -provides background information.
Download Speed
2066 Kbps
 
0 Kbps 2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 2066 Kbps
For your connection, the acceptable range of speedsis 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :0 Kbps(DOWN-STREAM), 0 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 14.64:26.0:59.36 (SBE:NBETongueBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

Community Veteran
Posts: 38,417
Thanks: 1,003
Fixes: 58
Registered: 15-06-2007

Re: Estemated and current line speed

In parallel to the fault report can you post the stats from your router - noise margin, attenuation and speeds as you should be seeing much higher speeds than you are from Adam's comment
Mocca
Grafter
Posts: 38
Registered: 30-09-2010

Re: Estemated and current line speed

Link Information
   

Uptime: 0 days, 7:12:53

DSL Type: G.992.3 annex A

Bandwidth (Up/Down) [kbps/kbps]: 444 / 2,994

Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

Output Power (Up/Down) [dBm]: 13.0 / 0.0

Line Attenuation (Up/Down) [dB]: 29.5 / 47.0

SN Margin (Up/Down) [dB]: 19.0 / 11.0

Vendor ID (Local/Remote): TMMB / IFTN

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 0 / 0

FEC Errors (Up/Down): NA / 5,702

CRC Errors (Up/Down): NA / 56

HEC Errors (Up/Down):
Community Veteran
Posts: 38,417
Thanks: 1,003
Fixes: 58
Registered: 15-06-2007

Re: Estemated and current line speed

The first thing to try is to connect using the test socket behind the master socket lower section of the faceplate and report the stats as you should be getting much better than 2,994 even with an 11dB noise margin
Mocca
Grafter
Posts: 38
Registered: 30-09-2010

Re: Estemated and current line speed

This is from the test socket
DSL Connection  
Link Information
   

Uptime: 0 days, 0:08:16

DSL Type: G.992.3 annex A

Bandwidth (Up/Down) [kbps/kbps]: 444 / 4,473

Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

Output Power (Up/Down) [dBm]: 12.5 / 0.0

Line Attenuation (Up/Down) [dB]: 29.5 / 47.0

SN Margin (Up/Down) [dB]: 21.5 / 9.0

Vendor ID (Local/Remote): TMMB / IFTN

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 0 / 0

FEC Errors (Up/Down): NA / 55

CRC Errors (Up/Down): NA / 0

HEC Errors (Up/Down): 0 / 0

Test1 comprises of Best Effort Test:  -provides background information.
Download Speed
2304 Kbps
 
0 Kbps 2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 2304 Kbps
For your connection, the acceptable range of speedsis 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :0 Kbps(DOWN-STREAM), 0 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 20.51:25.63:53.86 (SBE:NBETongueBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes. 

If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Note: An Upstream test was not conducted on this line due to a technical issue. If your concern is related to upstream performance then please retry
the performance test again in 1 hours time.
Please visit FAQ section if you are unable To understand the test results.

 


thanks
Community Veteran
Posts: 38,417
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Registered: 15-06-2007

Re: Estemated and current line speed

Compare
From normal socket
Bandwidth (Up/Down) [kbps/kbps]: 444 / 2,994
Line Attenuation (Up/Down) [dB]: 29.5 / 47.0
SN Margin (Up/Down) [dB]: 19.0 / 11.0
From test socket
Bandwidth (Up/Down) [kbps/kbps]: 444 / 4,473
Line Attenuation (Up/Down) [dB]: 29.5 / 47.0
SN Margin (Up/Down) [dB]: 21.5 / 9.0
Forget about speed tests for the present - your IP profile is limiting it - and the BT speedtest is not working properly but a fix should be rolling out on the 9th or so I am informed
Basically your internal wiring is screwing up your connection.
A few questions
How many wires are connected to the removable front plate (a photo would be a great help)
If you connect to the master socket (not the test socket) what is the sync speed
Is it possible for you to leave the router permanently connected to the master socket or would that cause major problems
Mocca
Grafter
Posts: 38
Registered: 30-09-2010

Re: Estemated and current line speed

There is only one cable that has been hardwaried into the front faceplate, upon removing the front there is just the one cable going into the socket which in turns comes from alittle box in the kitchen wich then goes outside to the telegraph pole.
Have no phones ect in the house, just use my line for broadband.
I could leave the router in the socket as i could just get a longer ethernet cable to reach around the sofa just like my phone connection/extension is now.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Estemated and current line speed

Quote
I could leave the router in the socket as i could just get a longer ethernet cable to reach around the sofa just like my phone connection/extension is now.

That would be a much better solution than having the router at the end of a phone extension lead.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 38,417
Thanks: 1,003
Fixes: 58
Registered: 15-06-2007

Re: Estemated and current line speed

I don't fully understand
This is what I think you have - please correct me.
The master cable from the pole comes to a junction box in the kitchen and then from there to the back of the master socket.
Attached to the removable part of the master socket is another multicore cable with either 2, 3 or 4 wires connected. This leads to another phone connection somewhere in the house.
If I am correct there are two possible reasons for the degraded speed -
the first, and most likely, is that the extension cable you are using is a standard extension lead designed for voice which is really mucking up the signal.
the second is that the extension wiring is causing problems. This can be checked by reporting the stats when connected to the normal master socket
Either way locating the router next to the master socket and using a long CAT5 ethernet cable is definitely the way to go
Mocca
Grafter
Posts: 38
Registered: 30-09-2010

Re: Estemated and current line speed

Just come back from a weekend trip and i'm pulling 400kbs download speeds with a profile of 3500, have enough speed now for hd streaming, the router is still plugged into the test socket, i'm scared to take it out lol.
Thanks for your helps.
Would it help to turn the junction box into the master socket and do away with the telephone cables?
Community Veteran
Posts: 38,417
Thanks: 1,003
Fixes: 58
Registered: 15-06-2007

Re: Estemated and current line speed

Doing it yourself is illegal - if you want to do it you will need to pay BT to do it (£130 +)