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Essentials Speed Paying for Unlimited

philipjlane
Newbie
Posts: 4
Registered: 20-01-2014

Essentials Speed Paying for Unlimited

I have recently switched from BT Infinity 2 to Plusnet Unlimited fibre - I was quoted as expecting 59mbps down and 8mbps up. Broadly inline with what the BT line was. However on installation I am getting 28mbps down and a measly 0.8mbps up.
It seems to me that something is wrong and plusnet are not replying to my support question.
Anyone else have this problem?
7 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Essentials Speed Paying for Unlimited

Try the BT speedtest Further Diagnostics as that may give an idea
philipjlane
Newbie
Posts: 4
Registered: 20-01-2014

Re: Essentials Speed Paying for Unlimited

I've tried the further diagnostics and it seems to confirm my suspicions:

Although the speed has now risen it would seem that I'm connected to the lower speed service - 38/2 vs 80/20.
I've read elsewhere on the forum that PN will connect people to the lower service and upgrade only if they request.
Is someone from Plusnet able to comment?
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Essentials Speed Paying for Unlimited

The gremlins have struck again - you have been provisioned on 40/2 - I think it is called fat finger syndrome or I am not looking at what I am doing but chatting instead
Should be picked up and sorted today
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Re: Essentials Speed Paying for Unlimited

Hi,
Welcome to the forum.
As Oldjim says looks like when we placed your fibre order we accidentally ordered 40/2 rather than 80/20, sorry about that. I've put an order in to switch you to 80/20 which should happen sometime tomorrow morning so you should see an increase in speed sometime tomorrow.
philipjlane
Newbie
Posts: 4
Registered: 20-01-2014

Re: Essentials Speed Paying for Unlimited

Thanks for looking into this.
I'll update tomorrow on the status.
philipjlane
Newbie
Posts: 4
Registered: 20-01-2014

Re: Essentials Speed Paying for Unlimited

Speed has improved: 60/15 now. Much appreciated.
However it would seem that the profile of the line is at 60 rather than 80.

As I'm receiving a solid 60 will there be any benefit in increasing this?
Cheers
Phil
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Essentials Speed Paying for Unlimited

The IP profile is a direct calculation from the achieved sync speed not the other way round